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J0hnMacG
Contributor I
Nov 24, 2020 5:36 PM UTC
Answered

Nothing is currently playing on Audible

Hi

On all of my Sonos speakers, Moves &one’s.

When asking Alexa To play an audible book, she begins to play, but if I ask her to be rewind one minute or any other amount of time she says “Nothing is currently playing “

I have tried the same commands on a Amazon echo and it works fine.

I have tried the same commands on a Amazon echo and it works fine.

this used to work fine a couple of weeks ago I was only recently in the last 3 to 4 weeks stopped

 

This used to work fine and then It suddenly stopped working a few weeks ago.

In the Sonos app I have unauthorised and re-authorised my audible account and this has made no change, I have also rebooted all of my speakers and this has made no change.

if I ask Alexa to play music from either Amazon or Apple it works fine and will also fast forward or rewind the time asked.

 

Please help!

 

 

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Corry P
Corry PAnswer
Sonos Staff
Mar 26, 2021 9:10 AM UTC

Same here. Why isn't this fixed yet?!!

I recommend you get in touch with Audible and give them this feedback - they are the only ones in a position to alter the functioning of their Alexa skill.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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Steelstar
Avid Contributor II
Mar 27, 2021 8:01 AM UTC

Corry P I don't know if you are a Sonos employee, but this is not really the right answer. You should not tell your customers "tell Amazon/Audible it's not working". It should be Sonos.

This has been a known bug/problem for months now. I can hardly believe Sonos could do anything to get around the problem together with Amazon.

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    Ike_1
    Lyricist II
    Apr 5, 2021 4:01 AM UTC

    Exact same issue.  I was planning on updating some speakers and replacing my surround sound with Sonos, but this issue put a halt to all that.  It seems like features are degrading.  It shouldn’t be the customer’s job to track down and coordinate a fix on a premium product. I’m not dropping another $2k until this is resolved.

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