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avoysest
Contributor I
November 3, 2017
Question

Not Responding to Wake Up Command

  • November 3, 2017
  • 9 replies
  • 2222 views
I have the Sonos One with Alexa and most of the time the "Alexa" command doesn't wake up the player, I have to say Alexa many times like A L E X A , Alexa!!!, A-L-E-X-A, etc, I don't know why most of the time doesn't work, anybody know why?
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    9 replies

    AjTrek1
    AjTrek1
    November 3, 2017
    Your issue could take one of two paths or both. The issue is in the Sonos App or it's in the Alexa App or Both.
    The best way to be sure is to go through the set up process again.

    Before following the steps below try re-booting your router to see if that resolves the issue. If not proceed with the steps suggested:

    1. Remove the Sonos One from the Sonos App
    2. Disable the Sonos Skill in Alexa and remove its as a device
    3. Follow setup instructions in this link: https://sonos.custhelp.com/app/answers/detail/a_id/4347/

    Good Luck!
    Together Everyone Achieves More = T.E.A.M.
    gamja
    Lyricist II
    March 16, 2018
    I can't seem to figure out how to remove the sonos one from the sonos app.. how do i do it?
    AjTrek1
    AjTrek1
    March 16, 2018
    I can't seem to figure out how to remove the sonos one from the sonos app.. how do i do it?

    Why do you want to remove it? Are you selling, returning to store, gifting it or are you having issues? Please respond. :?

    Cheers!
    Together Everyone Achieves More = T.E.A.M.
    gamja
    Lyricist II
    March 16, 2018
    My sonos one stopped reaponding to alexa wake word. There is no ding sound and no reaponse at all. I think i want to try to reset the sonos one. I am not sure if it is the right way to fix my issue thiugh. Please help
    AjTrek1
    AjTrek1
    March 16, 2018
    Question? Check the microphone icon on top of the speaker toward the rear. Make sure it is on. It not tap it. Did that help?

    Cheers!
    Together Everyone Achieves More = T.E.A.M.
    gamja
    Lyricist II
    March 16, 2018
    It is on. It has been on all the time. I turned it off and on back again to see if it makes difference, but no luck so far.
    AjTrek1
    AjTrek1
    March 16, 2018
    OK. Try this...

    1. Delete the Alexa App
    2. Delete the Sonos App
    3. Unplug your Sonos One and other Sonos products
    4. Unplug other Wi-Fi and wired (Ethernet) clients
    5. Unplug your Router_wait 30 seconds
    6. Plug in your router let it come back fully (Broadcasting Wi-Fi)
    7. Re-install the Sonos App
    8. Re-install the Alexa App
    9. Set up ALL Sonos products one at a time_if you were in boost mode start with that Sonos component; if not proceed with Wi-Fi mode setup Note: Setup the Sonos One last
    10. Enable Voice in the Sonos App
    11. Enable the Sonos Skill in Alexa
    12. Ask Alexa via the Sonos One to discover devices
    13. If all good_bring back your other Wi-Fi and Wired (Ethernet) clients one by one

    If you are still having issues then I suggest you submit a diagnostic to Sonos and post the reference ID in this forum. Good Luck!

    Cheers!
    Together Everyone Achieves More = T.E.A.M.
    gamja
    Lyricist II
    March 16, 2018
    I will try it. Thanks for the info. I have a quick question. I have one more sonos one and playbase+sub+2 play 1. Do i need to delete and unplug all those?
    AjTrek1
    AjTrek1
    March 16, 2018
    Yes, the purpose is two fold.
    Number 1_being to resolve your Alexa voice command issues with the Sonos One
    Number 2_to allow all your devices to get reassigned an IP Address to remove any conflicts. :8

    Note: Do not delete any of your Sonos products...just unplug them

    Cheers!
    Together Everyone Achieves More = T.E.A.M.
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