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Ling Ling
Contributor I
June 7, 2019

Not able to use voice commands for spotify

  • June 7, 2019
  • 3 replies
  • 687 views
Whenever I say "Alexa, play x song", she replies with"x song by x artist from spotify, sorry that device is offline". I have spotify premium so I don't understand why it does not work.
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    3 replies

    UKMedia
    UKMedia
    June 10, 2019
    Hi

    Can you please open the Alexa App and select the devices button in the bottom right hand corner. At the top of the screen on your mobile device, please scroll right and select 'All Devices'. Is your Sonos One shown as 'Online'?
    Remember: Sometimes Red Wine helps :)
    Ling LingAuthor
    Contributor I
    June 14, 2019
    It is shown as online
    UKMedia
    UKMedia
    June 15, 2019
    It is shown as online

    Can you follow these steps and let us know how you get on:

    1/ Power down your Sonos One for 5 secs and then allow it to boot;
    2/ Open the Alexa App>Devices and select 'Forget' against your Sonos One;
    3/ On your Sonos One, please ask 'Alexa, Discover Devices'
    4/ Open the Alexa App>Devices and check if your Sonos One is shown as 'on-line'?
    Remember: Sometimes Red Wine helps :)
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