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darcelg411
Contributor I
Oct 4, 2017 10:07 PM UTC
Answered

NO SOUND FROM SONOS WITH ALEXA COMMAND

I have no sound when telling alexa to play a song on my play:1 speaker. Is there a fix? Sonos plays just fine when connected to computer.
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    darcelg411Answer
    Contributor I
    Oct 4, 2017 10:54 PM UTC
    Hi I disabled the speaker and apps and re did everything. It sounds fine now. Thanks🆒
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    5 replies

    Ryan S
    Ryan S
    Retired Sonos Staff
    Oct 4, 2017 10:31 PM UTC
    There are some great steps here to start with.
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      darcelg411AuthorAnswer
      Contributor I
      Oct 4, 2017 10:54 PM UTC
      Hi I disabled the speaker and apps and re did everything. It sounds fine now. Thanks🆒
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      Ryan S
      Ryan S
      Retired Sonos Staff
      Oct 4, 2017 11:09 PM UTC
      Great to hear! Let us know if we can help with anything else.
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      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
      ChrisUSN
      Contributor I
      Jan 11, 2018 12:00 AM UTC
      If you don’t mind me asking, what do you mean by disabled?
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      darcelg411Author
      Contributor I
      Jan 11, 2018 1:52 AM UTC
      Hi Chris, my fiance reset everything. Disabled as in disconnected the speakers from the router and we reinstalled it. Hope that helps. With the new update and alexa capabilities there are no issues for us.
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