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marycul22
Contributor I
October 23, 2017
Question

No music coming from alexa

  • October 23, 2017
  • 14 replies
  • 778 views
I added my new sonos one and alexa - i've enabled skills - when i ask it to play music, it says it is going to ... then nothing happens... help 🙂
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      Csaldana7
      Trending Lyricist I
      October 23, 2017
      Same here, everything is all set up but when i say "Alexa, play Next track" it says "I can change playback mode only when music is playing" Even though my music is playing. its playing spotify through the sonos controller. the site says i should be able to change the song even with spotify.
      CincySonos
      Lyricist II
      October 23, 2017
      Sorry I was being fairly flip, but the OP and myself both indicated we are asking Alexa to play music and she responds playing track XYZ and then nothing actually plays. My devices are registered with Alexa as well as my Amazon Music service. Interestingly enough my 3rd Sonos One is working fine even though I've followed the same setup process. Wondering if there are just a few duds or if I should go through a reset of my other 2 Sonos Ones.
      dasym
      Prominent Collaborator II
      October 23, 2017
      ALL SORTED!!

      OK. If you are having the same problem as me, try this. It worked for me.

      Step 1 (may not be needed).
      I called my Sonos speaker something similar, but not the same as another device in my smart home (Living Room vs Livingroom). So I changed the name.

      Step 2 (I think this was the missing link)
      I asked Alexa to "Discover devices" - something you can also do in the Alexa app. Once I had done that, all was fine.

      So, if your Sonos says it's about to play something, then doesn't try Detecting Devices. I hope it helps.

      I'm afraid that doesn't work for me
      nicholaswoods
      Lyricist I
      October 24, 2017
      ALL SORTED!!

      OK. If you are having the same problem as me, try this. It worked for me.

      Step 1 (may not be needed).
      I called my Sonos speaker something similar, but not the same as another device in my smart home (Living Room vs Livingroom). So I changed the name.

      Step 2 (I think this was the missing link)
      I asked Alexa to "Discover devices" - something you can also do in the Alexa app. Once I had done that, all was fine.

      So, if your Sonos says it's about to play something, then doesn't try Detecting Devices. I hope it helps.

      THIS WAS THE SIMPLEST SOLUTION TO A VERY FRUSTRATING EXPERIENCE. ALL I DID WAS SAY ALEXA DISCOVER DEVICES AND THEN BOOM IT WORKED..... I was previously having the same problem as stated in this thread. I would ask Alexa to play music.. she would say she was and then just blank.
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