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jamesdwn
Contributor I
March 12, 2019

No Alexa after connecting Beam to TCL 55' 6-Series

  • March 12, 2019
  • 2 replies
  • 446 views
I just installed a TCL 55R617 TV and attached my Sonos Beam to the TV via the HDMI-ARC port. I activated the CEC commands, etc as the Sonos app instructed me to in order to have a "one-remote" experience. Unfortunately, after I got the sound working on the TV, I could no longer access Alexa via the Beam. I am sure I am just missing a setting or something. Also, the Alexa app didn't recognize the TCL TV as a Roku device. I may end up deleting all devices from the Alexa app and trying to install them one at a time to see if that works. Any help is greatly appreciated!
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    2 replies

    UKMedia
    UKMedia
    March 14, 2019
    Can you make sure that you haven't turned the Mic off by accident when connecting the TV? Just touch the Mic Symbol on the Beam to Toggle back on. Please let us know how you get on.
    Remember: Sometimes Red Wine helps :)
    jamesdwnAuthor
    Contributor I
    March 14, 2019
    Yep, my daughter figured it our! :8;)
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