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APM81
Contributor I
November 30, 2017
Question

New Sonos One with built in Alexa Voice

  • November 30, 2017
  • 6 replies
  • 625 views
Please can someone help... I have set up my new SonosAlexa Voice...
Everything is connected to Amazon Prime Music etc but when I ask Alexa to play a song for example Coldplay it only plays one song... even if it chooses its own play list ... Alexa seems to like Taylor Swift!! Again only plays one song :?:? Can anyone help
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    6 replies

    jgatie
    jgatie
    November 30, 2017
    I personally would expect only one song if I asked Alexa to play a song. Try "Alexa, play music" to get more songs.
    APM81Author
    Contributor I
    November 30, 2017
    Sorry I asked Alexa to play Coldplay Albums ... it only plays one song... when it chooses its own play list as stated before it only plays one song
    APM81Author
    Contributor I
    November 30, 2017
    I also just to make sure I wasn’t going mad ... said play music by Coldplay ..
    Alexa replied shuffling music from Coldplay... it only played 1 song :?
    UKMedia
    UKMedia
    December 1, 2017
    I also just to make sure I wasn’t going mad ... said play music by Coldplay ..
    Alexa replied shuffling music from Coldplay... it only played 1 song :?

    I assume that if you use the app, it plays multiple songs?

    Can you check if you have any other Amazon account logged in on another music app?
    Remember: Sometimes Red Wine helps :)
    chris_67
    Lyricist I
    December 3, 2017
    I have the same problem, even when asking it to play a playlist. I've moved to Amazon Music Unlimited to try and get around it and still the same problem 😞
    UKMedia
    UKMedia
    December 4, 2017
    I have the same problem, even when asking it to play a playlist. I've moved to Amazon Music Unlimited to try and get around it and still the same problem :(

    Can I just check that you have set Amazon Music as the default music service in the Alexa App>Settings>Accounts>Music Services>Choose default music services. Also, are you using the syntax 'Alexa, Play x Playlist'

    Also, if you have another music app logged into another Amazon account this can cause this problem.

    If after checking these things, try following the steps in the Answer in this post:

    https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
    Remember: Sometimes Red Wine helps :)
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