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Chefmike
Contributor I
Oct 21, 2017 3:05 AM UTC
Question

New sonos one with alexa won't connect to Amazon or Iheart

Got the Sonos speaker with Alexa and everything set up fine except for when I go to add music services from Amazon or iHeartRadio it will not connect .Each screen goes through successfully and it said it worked but when I go back to the sonos app it says there is a communication error and it could not be set up .anyone else having this problem?
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      9 replies

      timanddeb724
      Lyricist I
      Oct 26, 2017 1:16 PM UTC
      I am having the same issue connecting to Amazon music as well as no sound playing when asking Alexa commands. PLEASE HELP FIX!
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      Fclifton
      Lyricist II
      Nov 11, 2017 10:07 PM UTC
      Im also having the exact same problem ????
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      UKMedia
      UKMedia
      Nov 12, 2017 8:24 AM UTC
      Hi

      What platform are no using the app on: iOS, Android, PC?

      Please try on another platform and see if you get the same results and let us know.
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      Remember: Sometimes Red Wine helps :)
      Fclifton
      Lyricist II
      Nov 12, 2017 10:44 AM UTC
      Im using ni e on a android
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      UKMedia
      UKMedia
      Nov 12, 2017 2:36 PM UTC
      Are you logged onto any other Amazon app on your phone with perhaps a different account? Try again after logging out of all Amazon apps and please retest.
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      Remember: Sometimes Red Wine helps :)
      Fclifton
      Lyricist II
      Nov 12, 2017 5:02 PM UTC
      Hi just tried this and reset my phone still doing the exact same thing could it be a faultt speaker ? As it cuts songs off turns off mid playing songs from my phones playlist ?
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      h97b
      Lyricist I
      Nov 12, 2017 6:24 PM UTC
      Same issue, I think. Alexa on Sonos One plays most but not all music on Amazon. Annoying. Songs that don't play show on the Alea app and the Sonos app but no sound. Same non-playing songs do play fine if played through the Sonos app playing Amazon library. Seems like an Alexa disconnect Amazon says it's a Sonos issue not Amazon. Thoughts?
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      h97b
      Lyricist I
      Nov 12, 2017 6:27 PM UTC
      Also I'm pretty much ready to just return the Sonos One too many problems
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      UKMedia
      UKMedia
      Nov 13, 2017 8:12 AM UTC
      To reset your Sonos 1 Voice Control, please follow the steps I've listed in the Answer within this post:

      https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-not-responding-to-alexa-comands-6793239
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      Remember: Sometimes Red Wine helps :)
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