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Contributor I
Jul 23, 2018 4:39 PM UTC

Need to tell Alexa twice to play flash briefing

I'm currently having an issue with Amazon Alexa with Sonos whereby I need to tell Alexa twice to "listen to the news" in order for Alexa to play flash briefing on my Sonos One. Telling Alexa once will not play flash briefing
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9 replies

Lyricist III
Jul 24, 2018 10:40 PM UTC
I have the same issue - It says "playing your flash briefing" then lists the name of the source "playing news from RNZ" and then nothing happens. It is only when I ask a second time (oh the humanity) that my flash briefing plays.
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Lyricist II
Aug 24, 2018 9:03 PM UTC
Same here, it wasn't like that in the beginning. Listening to Norwegian news from NRK.
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Edward R
Retired Sonos Staff
Aug 27, 2018 8:10 AM UTC
Thanks for bringing this to our attention, guys. Would you all be so kind as to provide your location (city, country and state- where applicable), as well as a diagnostic confirmation number? This may require some feedback to Amazon.
Just out of interest, do any of you have a Dot etc.? Is the behaviour identical on the alternate device?

By the way, if you are not comfortable disclosing your location, you are welcome to send it to me in a direct message.
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Try searching our articles for help with your question: https://www.sonos.com/en/support
Lyricist III
Aug 30, 2018 7:30 AM UTC
Hi Edward

My location is Wellington, New Zealand (we don’t have states). Diagnostics number 1741372100
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Lyricist II
Aug 31, 2018 9:14 PM UTC
I live in Kristiansand, Norway. Diagnostics nr 1345987832. I have a dot that was disconnected, after plugging it in again the flash briefing worked fine, both on the dot and my different sonos one speakers. It always worked no matter if I tried the sonos or the dot first (and I tried over a couple of days). Today I unplugged the echo dot and now again I have to ask for flash briefing twice (I just say "news"). The diagnostics are from just now with the echo dot disconnected. I do still have an echo spot online (but haven't used it in a while)..
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Contributor I
Sep 23, 2018 2:50 PM UTC
Same vey annoying problem which has been ongoing for months. I'm in Victoria, BC, Canada. Sonos One (two of them)
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Lyricist I
Sep 29, 2018 6:53 AM UTC
Same here, Copenhagen Denmark
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Contributor I
Oct 4, 2018 10:37 AM UTC
I’m having this problem as well. ATL, GA. 2128909097
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Lyricist III
Oct 22, 2018 2:06 AM UTC
My issue seems to have been resolved. Bravo Sonos.
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