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paperclip_tech
Contributor I
Jul 17, 2018 1:01 PM UTC
Answered

need to link speakers

Hi

we just got a dot and we are trying to link it to our Sonos play1, I am getting an error at the songs login each time.

When I start to add the Skill I login to the Amazon side, it then takes me to the Sonos login. when I login to that I get this error

Add your Sonos speakers to your account
You need to link speakers to r******@********.co.uk before you can add this skill.
Go to More > Settings > Sonos Account in the Sonos app to link your speakers. (If you don't see Sonos Account, your Sonos system needs an update.)
Sign in with a different account
I've fixed the problem

The Sonos is up to date (done today) and I can see the device in the Sonos account and manage it through the website and phone app so I don't see why it thinks I need to add a device.

I have tried this on my phone and via the Alexa website, using two different browsers

I can't get past this, can anyone help?

Cheers

Tom
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    paperclip_techAnswer
    Contributor I
    Jul 17, 2018 3:38 PM UTC
    the email address was the same, but I had left the postal address empty before, I filled it in and now I can like the system so all is working.

    no sure why I would need a postal address to enable Alexa to link but there you go

    Cheers

    Tom
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    3 replies

    UKMedia
    UKMedia
    Jul 17, 2018 3:30 PM UTC
    Are you using the same email as your Sonos account is linked to? Also, please check that your address details are correct in www.sonos.com profile.
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    Remember: Sometimes Red Wine helps :)
    paperclip_techAuthorAnswer
    Contributor I
    Jul 17, 2018 3:38 PM UTC
    the email address was the same, but I had left the postal address empty before, I filled it in and now I can like the system so all is working.

    no sure why I would need a postal address to enable Alexa to link but there you go

    Cheers

    Tom
    Translate
    UKMedia
    UKMedia
    Jul 17, 2018 3:51 PM UTC
    the email address was the same, but I had left the postal address empty before, I filled it in and now I can like the system so all is working.

    no sure why I would need a postal address to enable Alexa to link but there you go

    Cheers

    Tom

    It's because Alexa checks to see if you are using the device in a supported country. 🙂
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    Remember: Sometimes Red Wine helps :)
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