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wishu
Avid Contributor I
February 6, 2018

Move to Spain... Alexa will work?

  • February 6, 2018
  • 15 replies
  • 4390 views
Hi everyone!

I'm recently moved to Spain but my Sonos One is coming later this month with all my stuff. Can I use Alexa from Spain with a new account? How can I set up for continue asking about life to Alexa? I just want to keep using this amazing feature but I want to know if it's possible.

As I am checking at the Spanish website, "Sonos One, with a future voice control"... but if I am a current customer?

Thanks in advance. :8
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    15 replies

    Keith N
    Sonos Staff
    February 7, 2018
    Hi there, wishu. Thanks for reaching out about this. At the moment, Sonos One is not supported with Amazon Alexa in Spain. It doesn't appear that Amazon has support for Alexa in Spain either. That being said, Sonos One will be ready for voice control when it becomes available in your geographic location.
    Yes... I'm *that* Keith - u/KeithFromSonos on Reddit
    wishu
    wishuAuthor
    Avid Contributor I
    February 7, 2018
    So, using my existing UK account, I couldn't use Alexa as I was doing? I know that Amazon hasn't an official support for Alexa in Spain (neither in Spanish), but I thought that I could use my One in english... T_T"
    Keith N
    Sonos Staff
    February 9, 2018
    Hate to be the bearer of bad news, but you are correct. Essentially, when Sonos calls out to music services it uses your IP address that determines your physical geographic location. This then determines what is available and what is not. However, whenever voice control support comes to Spain, we will work diligently to bring that to Sonos as soon as we can get it tested and working. Thanks for understanding.

    And good luck on your move to Spain! I visited there last summer on holiday and had a blast. 🆒
    Yes... I'm *that* Keith - u/KeithFromSonos on Reddit
    wishu
    wishuAuthor
    Avid Contributor I
    February 19, 2018
    As you told me, my One does not work with voice control so I muted my mic and hoping to have voice control asap.

    Yeah the place is awesome, I am exploring new places every weekend :D

    Thanks for your help!
    Lyricist II
    February 20, 2018
    All my sonos one with Alexa work in spain. You just have to leave the "location" settings as UK.
    Lyricist I
    February 20, 2018
    "All my sonos one with Alexa work in spain. You just have to leave the "location" settings as UK."

    Are you referring to the location settings in the Sonos app?

    Thanks in adance
    Lyricist II
    February 20, 2018
    your amazon account has to be registered in the uk, (or germany) and the settings set to english in app, (or german) my alexa works fine here in malaga. only problem is if you ask her the weather it gives your location in uk weather! apart from that every thing else works fine.
    Lyricist I
    February 20, 2018
    Thanks for your help it worked a treat.
    I don't need the weather here in Madrid. Blue skies every day.
    wishu
    wishuAuthor
    Avid Contributor I
    March 1, 2018
    Thanks for your help it worked a treat.
    I don't need the weather here in Madrid. Blue skies every day.


    I couldn't configure it because when I put my Amazon app in UK the Sonos app continues telling me that "voice control is not allowed on your country".
    Lyricist II
    March 1, 2018
    Maybe your phone is in spanish the ALEXA App is detecting it from there. MY Phone is spanish but the Language is in English. My Amazon Account is in UK, Alexa settings are english with a random english postcode. All the music, lights control etc work fine, but as i say she thinks shes in uk, so weather and traffic etc will give a uk response.