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Kumar
October 24, 2017
Answered

Microphone sensitivity for the “Alexa” wake word is low

  • October 24, 2017
  • 261 replies
  • 37501 views
I still have to use either, but here is the Stuff magazine take on this, from their review:
"Finally, Alexa seems to be less responsive on the Sonos One, at least compared to the Echo, meaning you have to speak a little bit louder for it to hear you. Considering my Echo will sometimes pick up an unintended ‘Alexa’ reference while I’m chatting in another room, this probably isn’t as significant a shortcoming as it sounds.
Read more at https://www.stuff.tv/sonos/one/review#RDh9IciKOQwAQ2K0.99

But something that is a concern that Sonos ought to look at, if what you say is more applicable.
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    Best answer by Ryan S
    Sonos version 8.2.3 is now available for the Sonos One (other Sonos devices will stay on 8.2.2). This update improves Alexa responsiveness for Sonos One users in US, UK, Germany, and Austria.

    You should find that Alexa is getting better at listening, with a decrease in the times Alexa speaks up when not called. Alexa on Sonos One is now more likely to carry out your desired action when requested; especially when it’s noisy, when the speaker is further away, or when speaking quietly.

    Update within your Sonos app by going to More > Settings > Online Updates.

    We’re continuing to work with Amazon and the Alexa team to improve Sonos One voice control. You can expect to see more developments as we go. Let us know what you think of the changes. We’d love to hear from you.

    261 replies

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    Master T
    Master T
    Prodigy I
    September 9, 2018
    I have six Sonos Ones, four of which were purchased upon or shortly after release in October/November of last year. The other two were purchased months later. None have the issue described and, in any event, Sonos has always insisted microphone sensitivity issue is a software issue. Proof of that lies in the fact that when I first purchased mine, they were absolutely terrible. Now, several firmware updates later, they are very nearly equal to all three of my echo devices.

    If cycling the mic button on each of the Sonos One doesn't improve sensitivity for you, contact support. You should not have to stand next to your Sonos Ones or yell at them to get their attention unless there is a whole lot of extraneous background noise in the areas where you have them.
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