Answered

Microphone sensitivity for the “Alexa” wake word is low

Forum|Forum|8 years ago
October 24, 2017
261 replies
37503 views

I still have to use either, but here is the Stuff magazine take on this, from their review:
"Finally, Alexa seems to be less responsive on the Sonos One, at least compared to the Echo, meaning you have to speak a little bit louder for it to hear you. Considering my Echo will sometimes pick up an unintended ‘Alexa’ reference while I’m chatting in another room, this probably isn’t as significant a shortcoming as it sounds.
Read more at https://www.stuff.tv/sonos/one/review#RDh9IciKOQwAQ2K0.99

But something that is a concern that Sonos ought to look at, if what you say is more applicable.

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Best answer by Ryan S

Sonos version 8.2.3 is now available for the Sonos One (other Sonos devices will stay on 8.2.2). This update improves Alexa responsiveness for Sonos One users in US, UK, Germany, and Austria.

You should find that Alexa is getting better at listening, with a decrease in the times Alexa speaks up when not called. Alexa on Sonos One is now more likely to carry out your desired action when requested; especially when it’s noisy, when the speaker is further away, or when speaking quietly.

Update within your Sonos app by going to More > Settings > Online Updates.

We’re continuing to work with Amazon and the Alexa team to improve Sonos One voice control. You can expect to see more developments as we go. Let us know what you think of the changes. We’d love to hear from you.

Show previous replies

Ryan S

Retired Sonos Staff

@Davehopper, just checking but have you tried turning off the mic and turning it back on with the press of the button on top?

Also, not sure if you heard, but the Sonos One will be getting Google Assistant later this year. The date hasn't been released yet.

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D

davehooper

Contributor I

@Ryan Thanks I just tried that with the mic button and it does actually seem to hear me better now. Is this a hardware or a software problem though because if it’s hardware related I’d rather return it and wait for updated models to be released. Cheers.

Ryan S

Retired Sonos Staff

@Ryan Thanks I just tried that with the mic button and it does actually seem to hear me better now. Is this a hardware or a software problem though because if it’s hardware related I’d rather return it and wait for updated models to be released. Cheers.

It's entirely software. The microphones are great. We've seen a few times where the mics are getting into a weird state after rebooting and toggling it off and on clears that out. We're investigating, but if it gets hard of hearing, try that on off trick and see if that does it. It shouldn't come up often.

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Y

YvieG

Lyricist I

I have the same problem, I came on here to see if there is a setting I need to adjust, but it would appear that a £200 speaker has a lesser microphone than a £35 (echo Dot) one.
Come on Sonos, sort it out please

Ryan S

Retired Sonos Staff

Hi YvieG, did you try turning the mic off and back on as I suggested above? Did that help? If not, I'd suggest that you give us a call on our support line.

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YvieG

Lyricist I

Many thanks Ryan, that has improved it. ??

J

JTT74

Lyricist III

Still doing it, just had to reset mic again. Ok afterwards. When’s the fix for this?

Ryan S

Retired Sonos Staff

Still doing it, just had to reset mic again. Ok afterwards. When’s the fix for this?

Would you mind submit a diagnostic from your Sonos system and reply back with your confirmation number? I'd like to get the details on over to our team to look over.

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J

JTT74

Lyricist III

Still doing it, just had to reset mic again. Ok afterwards. When’s the fix for this?

Would you mind submit a diagnostic from your Sonos system and reply back with your confirmation number? I'd like to get the details on over to our team to look over.

Done 8473846 thx

M

mjgunn

Contributor I

Hi Ryan, I was just coming on to say I had to do this this morning as well. I went ahead and submitted my diagnostics, 8473850.