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Kumar
October 24, 2017
Answered

Microphone sensitivity for the “Alexa” wake word is low

  • October 24, 2017
  • 261 replies
  • 37503 views
I still have to use either, but here is the Stuff magazine take on this, from their review:
"Finally, Alexa seems to be less responsive on the Sonos One, at least compared to the Echo, meaning you have to speak a little bit louder for it to hear you. Considering my Echo will sometimes pick up an unintended ‘Alexa’ reference while I’m chatting in another room, this probably isn’t as significant a shortcoming as it sounds.
Read more at https://www.stuff.tv/sonos/one/review#RDh9IciKOQwAQ2K0.99

But something that is a concern that Sonos ought to look at, if what you say is more applicable.
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    Best answer by Ryan S
    Sonos version 8.2.3 is now available for the Sonos One (other Sonos devices will stay on 8.2.2). This update improves Alexa responsiveness for Sonos One users in US, UK, Germany, and Austria.

    You should find that Alexa is getting better at listening, with a decrease in the times Alexa speaks up when not called. Alexa on Sonos One is now more likely to carry out your desired action when requested; especially when it’s noisy, when the speaker is further away, or when speaking quietly.

    Update within your Sonos app by going to More > Settings > Online Updates.

    We’re continuing to work with Amazon and the Alexa team to improve Sonos One voice control. You can expect to see more developments as we go. Let us know what you think of the changes. We’d love to hear from you.

    261 replies

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    chicks
    chicks
    December 20, 2017
    Cool! Does appear to work better now... Don't have to shout, even when music is playing, to get Alexa's attention. Will see if it self-triggers when playing NPR over the next few days. Fingers crossed.
      Master T
      Master T
      Prodigy I
      December 20, 2017
      The change really is quite significant. RonOnThePond might want to give this update a go before packing up those units for a return.
        Fontie
        Fontie
        Trending Lyricist I
        December 20, 2017
        Brilliant 8.2.3 seems to be so much better Alexa hears me now even in a whisper. Great job guys just as it should be. I'll have to check for false triggers, the odd one is acceptable so long as its not triggering every couple of hours I'll be happy. Thanks and Happy Christmas to all at Sonos
          darry
          Lyricist II
          December 21, 2017
          8.2.3 thanks Ryan, what a difference, Alexa can hear me without shouting and from the other side of the room! Now works as expected.
          chicks
          chicks
          December 21, 2017
          Have listened to newscasts for a couple hours now with zero false triggers. Able to interrupt at any time without having to yell. It’s now working exactly as it should have from the get go. Did Amazon finally share their keyword tuning? Whatever changed, it’s very welcome!

          Now, let’s get those skills like Radio Paradise working, and the One will be complete!
            KumarAuthor
            December 21, 2017
            What Radio Paradise like skill is missing? It plays fine on my Dot wired to a Connect Amp even just now.
            chicks
            chicks
            December 21, 2017
            What Radio Paradise like skill is missing? It plays fine on my Dot wired to a Connect Amp even just now.

            It works via TuneIn, but there’s a RP Alexa skill, which can be set to stream FLAC, which doesn’t work at all on the One. Won’t do FLAC on the Dot, but will on original Echo.

            “Alexa, open Radio Paradise”
            Welcome to Radio Paradise! Then silence, on the One.
            Jimbo80
            Lyricist II
            December 21, 2017
            Faith in Sonos is restored! I still think there's room for improvement (and it's still early days) but this update improves things massively for me.
              Sevi
              Lyricist III
              December 21, 2017
              I also updated to the latest software and am experiencing much better Alexa response. It is significantly better than before. I’m now able to remove the Dot I was using.

              Faith in Sonos is restored! I still think there's room for improvement (and it's still early days) but this update improves things massively for me.
                SamBGB
                Lyricist III
                December 22, 2017
                Ok so bought the Sonos One to replace our Echo Gen 2, we used alexa on it for about half a day and reverted back to Echo device. I’ve installed the update tonight but it’s too late to test, will enable Alexa on the one again tomorrow and report back.
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