microphone indicator off

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Can’t get the microphone to work so not able to connect using alexa

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nik9669aAnswer

Senior Virtuoso

Does the Touch Controls on/off setting in the app also control the microphone touch button? Try toggling it on/off in any case, just to be sure.

Plus, there is a Status Light on/off toggle too.

buzz

Grand Maestro

Which model?

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Need helpAuthor

Contributor I

Sonos One

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Smilja

Can’t get the microphone to work so not able to connect using alexa

Are you referring to the mic icon in the Sonos app? That is indeed just an indicator whether the physical mic on the One is on or off (struck through icon).

FYI: Alexa is experiencing an outage.

Sonos Status

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»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)