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DarrylJackson
Avid Contributor I
December 24, 2017
Question

Mic on SONOS One use to work now it does not?

  • December 24, 2017
  • 4 replies
  • 1416 views
It seems like after the most recent upgrade my mic does not work any more. If the Mic does not turn off / on is the unit defective?
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    4 replies

    UKMedia
    UKMedia
    December 24, 2017
    Hi

    Is the small round white light showing on the top of the Sonos One? If not, touch the Mic symbol and it will toggle back on.
    Remember: Sometimes Red Wine helps :)
    DarrylJacksonAuthor
    Avid Contributor I
    December 24, 2017
    Correct. I'm touching it, trying to turn it on and off. It does nothing.
    UKMedia
    UKMedia
    December 24, 2017
    Okay. Try disabling the Sonos skill and the Re-enable it in Alexa App>Skills>Your Skills, then power down the Sonos One for 10 secs and then let it boot normally until the Status light (White rectangle light) stops flashing. Afterwards please retest if the mic light will switch back on. If it is still not toggling on/off then you'll need to return the device.
    Remember: Sometimes Red Wine helps :)
    J E Clarke
    Contributor I
    December 27, 2017
    I had this occur after I connected a second play one ... I reinstalled Alexa and it rectified the problem ... been okay since ... hope this helps.
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