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smink123
Contributor I
November 18, 2017

Lost Alexa

  • November 18, 2017
  • 19 replies
  • 3238 views
We recently purchased a Sonos One and installed Alexa. It worked for about a week and now Alexa is gone. No chime. Nothing. Where did you go Alexa?
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      19 replies

      smink123Author
      Contributor I
      November 18, 2017
      How can I get it back?
      tgseaver
      Avid Contributor I
      November 18, 2017
      Are you sure it's on? Button on top.
      smink123Author
      Contributor I
      November 18, 2017
      yep one solid white. sonos works fine otherwise.
      PilotMan
      Lyricist I
      November 18, 2017
      tap microphone on top to turn ON
      BigBrizo
      Contributor I
      November 18, 2017
      same boat myself, its good when it works, but rotten when it dosent. i was gonna buy more for presents, but im staying away from it now as its not very well worked together
        UKMedia
        UKMedia
        November 19, 2017
        yep one solid white. sonos works fine otherwise.

        Unless you've turned off the light under settings, you should have two lights on the top of the Sonos One. A rectangular light to show status and a round light to show that the mic is active. If you only have a single rectangular light then the mic has been turned off. Just touch the mic symbol on top of the speaker to toggle it back on.
        Remember: Sometimes Red Wine helps :)
          beychella
          Lyricist I
          April 21, 2018
          I am having the same problem. The only way i have found to fix it is to disable the voice services skill for that device in the sonos app and then reenable it and relink it to my amazon account. I have had to do this repeatedly. Very frustrating
            Ellen606
            Lyricist I
            August 21, 2018
            I am having the same problem with the new play bar. Alexa just took a vacation.There is only one green light on the top. I don’t want to have to reset the whole system, and balance speakers again. Any ideas?
            jgatie
            jgatie
            August 21, 2018
            I am having the same problem with the new play bar. Alexa just took a vacation.There is only one green light on the top. I don’t want to have to reset the whole system, and balance speakers again. Any ideas?

            Press the microphone button to turn on the mic.
            Tahjak
            Tahjak
            Lyricist I
            September 28, 2018
            I am having the same problem with my Play One in my home office. Tap the mic button and no response. Music playing ok.
            I have the Beam in my lounge which works fine.
            Cannot locate the Browse buttons on my windows 10 desktop controller.
            Did software update and it is all "Up to Date"
            Any Ideas?
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