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smink123
Contributor I
Nov 18, 2017 10:46 AM UTC

Lost Alexa

We recently purchased a Sonos One and installed Alexa. It worked for about a week and now Alexa is gone. No chime. Nothing. Where did you go Alexa?
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      19 replies

      smink123Author
      Contributor I
      Nov 18, 2017 10:46 AM UTC
      How can I get it back?
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      tgseaver
      Avid Contributor I
      Nov 18, 2017 10:59 AM UTC
      Are you sure it's on? Button on top.
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      smink123Author
      Contributor I
      Nov 18, 2017 11:18 AM UTC
      yep one solid white. sonos works fine otherwise.
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      PilotMan
      Lyricist I
      Nov 18, 2017 7:25 PM UTC
      tap microphone on top to turn ON
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      BigBrizo
      Contributor I
      Nov 18, 2017 7:36 PM UTC
      same boat myself, its good when it works, but rotten when it dosent. i was gonna buy more for presents, but im staying away from it now as its not very well worked together
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        UKMedia
        UKMedia
        Nov 19, 2017 3:19 PM UTC
        yep one solid white. sonos works fine otherwise.

        Unless you've turned off the light under settings, you should have two lights on the top of the Sonos One. A rectangular light to show status and a round light to show that the mic is active. If you only have a single rectangular light then the mic has been turned off. Just touch the mic symbol on top of the speaker to toggle it back on.
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        Remember: Sometimes Red Wine helps :)
          beychella
          Lyricist I
          Apr 21, 2018 8:54 PM UTC
          I am having the same problem. The only way i have found to fix it is to disable the voice services skill for that device in the sonos app and then reenable it and relink it to my amazon account. I have had to do this repeatedly. Very frustrating
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            Ellen606
            Lyricist I
            Aug 21, 2018 11:53 AM UTC
            I am having the same problem with the new play bar. Alexa just took a vacation.There is only one green light on the top. I don’t want to have to reset the whole system, and balance speakers again. Any ideas?
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            jgatie
            jgatie
            Aug 21, 2018 12:12 PM UTC
            I am having the same problem with the new play bar. Alexa just took a vacation.There is only one green light on the top. I don’t want to have to reset the whole system, and balance speakers again. Any ideas?

            Press the microphone button to turn on the mic.
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            Tahjak
            Tahjak
            Lyricist I
            Sep 28, 2018 11:11 PM UTC
            I am having the same problem with my Play One in my home office. Tap the mic button and no response. Music playing ok.
            I have the Beam in my lounge which works fine.
            Cannot locate the Browse buttons on my windows 10 desktop controller.
            Did software update and it is all "Up to Date"
            Any Ideas?
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