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UKMedia
December 14, 2017

Location setting removed after last Alexa update

  • December 14, 2017
  • 16 replies
  • 1593 views
I assume that this is as a result of the 8.2.2 update as I had set my device location within the Alexa App but now it is missing and I'm not able to set it up again.

Things I've tried:

- Forget the device within the PC Alexa app, followed by Discover;
- Delete the device within the Android app, followed by Discover.
- Power down the Sonos One and retry steps 1 & 2

The end result is the same - When I enter the Alexa App>Settings>My Sonos One>Device Location>Edit followed by Save and then select the Suggested Address, Ok - the details are not saved.

Interestingly, if I ask the Sonos One 'Alexa, what's todays weather' it knows it's location.
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16 replies

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NoahLomax
Lyricist II
March 25, 2018
Hi,

I’m based in the USA and I’m experiencing the same problem. I just installed my Sonos yesterday, and all apps are up to date. I’ve updated my location on my Sonos profile, but I cannot update my Alexa address for each of my two Sonos speakers. The settings won’t save.

What can I do?
Ryan S
Ryan S
Retired Sonos Staff
March 26, 2018
Try setting the location using the website instead of the app: http://alexa.amazon.com

If that doesn't do it, do you have another device you can try the app on?
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NoahLomax
Lyricist II
March 26, 2018
Hi Ryan,

I tried online and received the same error message. I've tried on both of my Sonos devices. It won't let me save the location for Alexa. I have checked and the location info on the Sonos site is saved appropriately, so it's simply with Alexa that I have the problem.

Thanks for your help!
    NoahLomax
    Lyricist II
    April 5, 2018
    Hi there, just checking back on this 🙂
    Edward R
    Edward R
    Retired Sonos Staff
    April 5, 2018
    Hi there, Noah. Thanks for reporting back on this. That is a little odd, at this stage it may be best to get in touch with us via telephone, perhaps we can delve into this with you via a remote session. Many thanks, we look forward to hearing from you.
    Try searching our articles for help with your question: https://www.sonos.com/en/support
    PeterIOM
    Contributor I
    September 15, 2018
    Is there a solution for this? I'm having the same problem.
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