Location setting removed after last Alexa update

Forum|Forum|8 years ago
December 14, 2017
16 replies
1593 views

I assume that this is as a result of the 8.2.2 update as I had set my device location within the Alexa App but now it is missing and I'm not able to set it up again.

Things I've tried:

- Forget the device within the PC Alexa app, followed by Discover;
- Delete the device within the Android app, followed by Discover.
- Power down the Sonos One and retry steps 1 & 2

The end result is the same - When I enter the Alexa App>Settings>My Sonos One>Device Location>Edit followed by Save and then select the Suggested Address, Ok - the details are not saved.

Interestingly, if I ask the Sonos One 'Alexa, what's todays weather' it knows it's location.

location settings

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Edward R

Retired Sonos Staff

Hi, UKMedia. Thanks for bringing this to our attention. I would like to share this with a wider audience, internally. The best thing to do would be to grab a diagnostic so we can identify where the disconnect lies. Can you post the confirmation number here so we can have a look? Thanks in advance.

Try searching our articles for help with your question: https://www.sonos.com/en/support

UKMediaAuthor

Hi Edward

Diag number: 8217327

I believe there was also an Alexa firmware update yesterday which is more probably the cause. Also it appears to have happened to all my Echo Dots as well.

Remember: Sometimes Red Wine helps :)

Ryan S

Retired Sonos Staff

That sounds most likely, I'd suggest reaching out to Amazon support if you haven't yet. We'll ping them on it too.

Also, if you check on the website on a computer alexa.amazon.co.uk are you able to set the location there?

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

UKMediaAuthor

That sounds most likely, I'd suggest reaching out to Amazon support if you haven't yet. We'll ping them on it too.

Also, if you check on the website on a computer alexa.amazon.co.uk are you able to set the location there?

Hi Ryan

The issue is the same on both the PC and Android apps - I've also removed the Android app and reinstalled it but no difference. Just got off the phone to Amazon Tech Support and they are raising this for Technical Investigation and are going to call me back on Sunday morning to update me on progress. It appears to be storing the information as I still get local information on traffic and weather, it's just not displaying correctly in the app.

Remember: Sometimes Red Wine helps :)

Ryan S

Retired Sonos Staff

Great to hear! I tested it out too and had the same experience you just described, on mobile and my computer. I've let the team on our side that works with Amazon know.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

UKMediaAuthor

This appears to be a bigger issue as the links under Music, Video & Books appear to be broken as well. If I select my Sonos One in the Alexa App>Music, Video & Books and then select Spotify I now get the message App Support Unavailable on both the PC and Android apps. This link does work for my Echo Dot's.

Remember: Sometimes Red Wine helps :)

Ryan S

Retired Sonos Staff

Thanks for the update. I'll share it with my team.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

Ken_Griffiths

Just to say I have the exact same issue with my echo devices here in the U.K. including Dot's, Fire-stick etc. I can also confirm that there was an echo device firmware upgrade reccently (yesterday?) to version 597464620 and I suspect that is when this issue may have occurred with the Alexa device location settings.

I have noticed one further minor thing ... if I now ask Alexa for the local weather, it now provides the forecast for my nearest City here in the UK, whereas it used to provide the weather details for the town/suburb in which I live.

I can also confirm the same 'issue' exists at the web portal version of the Alexa settings located here for U.K. users:
https://alexa.amazon.co.uk/spa/index.html

UKMediaAuthor

The location issue appears to be fixed now but the Spotify account for the Sonos One issue remains.

Edit: I've just finished talking to Alexa Tech Support on chat and they have confirmed they are working on a fix.

Remember: Sometimes Red Wine helps :)

Ken_Griffiths

Yes, mine is now working too ...and after yesterday’s Amazon iOS App update I can now remove devices and scenes via the iOS App, which was missing from the last couple of updates.

Things are now working much better from an Alexa point of view.

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