Amazon Alexa & Sonos

It just stopped working! I link up radio stations and I ask Alexa to play and she acknowledges station but then nothing. Any help out there? 

Recently I moved one of my Sonos devices to my office. I still have two SonosOnes and a Move at home. The problem is Alexa - “she” loses most music-related functionality when I move between networks. Alexa will respond to voice prompt and do things internal like tell the time or weather. However, she no longer will pause/play/stop or adjust volume, and when I ask to play Spotify she says “OK, playing ____ from Spotify”, but no music. If I delete and restore the Sonos Skill in the Alexa app it then works, but the _OTHER_ network now has the problem. I can still play on the Sonos using Airplay from my iPhone without problems, so the issue appears to be specific to Alexa. Any ideas? Resetting the Sonos Skill twice a day is not a great solution...

Alexa plays music between both speakers just fine. If I ask you a question, though, it only comes out of one speaker. Is there a way to make the Alexa voice come out of both speakers at once?

bonjour impossible de connecter le skills de sonos sur alexa ca me met ce message pourtant sait tou a jour Mettez à jour votre système SonosVos enceintes doivent faire l’objet d’une mise à jour avant l’activation de la Skill Sonos.Ouvrez l’application Sonos et mettez à jour votre système. Après la mise à jour, retournez sur l’application Alexa pour ajouter la Skill Sonos. que faire

My wife and I were talking while the Sonos in our bedroom this morning while Sonos was lightly playing. Talking about a show and how it parallels the Clinton/Trump election or the Biden/Trump one and out of nowhere it beeped and started listening. Nowhere did we use anything resembling Alexa. It’s happened numerous times before. That’s really scary. Just disengaged it. I will stick with Sonos Voice Control only moving forward. 

I have a playbar, sub and 2 sonos 1's as my rears with Alexa built in. Since alexa doesn't allow drop in with Sonos, I am trying to figure out if I can use an echo dot for alexa (turn off alexa feature on the 1's) and still keep the surround sound as well as the easy access of playing having alexa control?Appreciate any ideas??

Hi,  I have found an annoying bug with the move.  When the move is taken off stand and goes to sleep after a certain amount of time, when placed back on the stand, the announcement “Alexa make an announcement…” functionality needs two takes to actually broadcast your announcement. The only fix I’ve found is to remove Alexa and re-install Alexa in the Sonos app for the Move. This fixes the issue until the move goes to sleep off stand again.  Can Anyone else reproduce this ? Thanks Tom

So obviously Alexa can be enabled on Roam, this question is whether the Roam can be one of the "Alexa-Enabled Devices" in a group and not just a "Device".The difference being I can tell an Alexa-Enabled device to "turn on the lights" and the lights in the specific group associated with that Alexa-Enabled Device turn on. With the Roam, you need to specify the group as it only appears as a Device. For info, when editing a group, both the Beam and One appear under "Alexa-Enabled Devices" whereas Roam appears under "Devices".

I have the sonos move speaker which I registered in alexa app. However I cannot make it play simultaneously with my echo dot 4gen using “combine speakers” feature. When I choose this option only echo dot shows up in the list. When I choose “sonos move” group I cannot select both speakers - it is either or.But when I go to “devices” I can see echo dot AND sonos in the list. Any body has any idea? Appreciate any help… :)

I've had Sonos for over a decade. Started with a Play:5. Decent enough. Definitely not audiophile and doesn't compare to my B&W CDM 9NT speakers, nor do I expect it to, but I did hook a Sonos Connect up to that system for the better audio quality of those speakers. I also eventually got some Play:1's, a Playbase, a Sub, and a Sonos One.Sonos eventually rendered my old system incompatible with itself. The older Play:5 and Connect are not compatible with the other newer speakers. If I try to play through all of them on the legacy app, the sound keeps dropping out. Their solution is to buy more of their stuff and junk my old perfectly working $500 Play:5 and both of my $350 Connects. Yes. That is over $1,000 in equipment they want me to junk.Well, with the Echo, you can take the 1/8" jack and output audio to any type of amp and speaker. If the tech in the Echo becomes outdated, just get a new cheap Echo instead of throwing out $1,200 in equipment. In fact, I had an old, but good quali

I have a 4th group in my Sonos app that plays speakers in our ceilings that are connected to the port through a second amp.  Works fine when using Sonos, but cannot get the Alexa app to cause anything to play on that group.  Is there a common answer I’m missing?

My existing system has a Beam, a sub-woofer, three sonos ones set up in 3 groups, plus an external amp connected to the port that connects to multiple ceiling speakers that were in the house when we moved in.  I can use sonos to play in the “house” group (the existing home speakes) as they show up as a group in Sonos controller.  However, Alexa doesn’t recognize that group. Does anyone have a recommendation for how I add that group to my Alexa?  Thanks in advance. John 

I have purchased the Sonos Move to replace our Echo in the Kitchen. Very impressed with the sound. I do have one issue…. When we set timers on Alexa and when the timer alarm goes off, the alarm is very quiet. I’ve looked through both the Sonos and Alexa apps to see if the volume can be turned up and I can’t find anything.  Can this actually be done? I hope so as I don’t want to return the Move for a refund for something that should be quite simple to adjust and do.

I have two Sonos Ones, both with Amazon alexa enabled. Have had no problems for a year. Over the past month, now when I ask Alexa “play country music”, she starts streaming from Amazon, plays the intro commercial like “hello this is country star x, your listening to top country heat radio”… then repeats the same intro over and over and never actually plays music.  I have (1) removed all Sonos devices from Alexa.amazon.com. (2) disabled the Alexa sonos skill, (3) turned off the Alexa voice service in each Sonos, (4) then went back thru the entire setup to re-enable Alexa. Alexa works, will respond to anything I ask, but gets stuck playing any music from Amazon. thoughts on why this new issue is popping up on multiple devices?

Yo fellow Sonos nerds!Really annoying one here, can’t seem to find anything online regarding, may be because the Blink doorbell is fairly new...here goes nothing…Have just purchased the Amazon Blink doorbell and set everything up and all is well, apart from the fact that it seems to be announcing on every single Sonos device in my house and I seem to have no control over disabling.From what I’ve found out on the web, I should be able to go into Alexa > Devices > Cameras > Blink doorbell > Announcement devices. And from here should be able to select/de-select my devices, unfortunately though only an old Amazon Echo that I had years back shows up on the list, no Sonos devices to be found.Any help or advice on this would be mint! Thanks!

I have a sonos connect that I am attempting to control with Alexa. “Alexa play WXYZ” will cause Tunein (my default service) to play the requested station on my Sonos Connect (my default speaker). Recently, “Alexa stop” results in either no response from Alexa, or causes Alexa to reply “I can not pause”. I have tried rebooting my alexa device, and also tried disabling the sonos alexa skill, and re-enabling it. My sonos system version as reported by my Android app is 14.10

Can Sonos system be controlled by Echo Show 15? Is the S2 app available on Echo Show 15?

I found several posts related to this, but no answers how to make it work. I have a solution that I would like to share:ProblemAlexa routine will stop if Alexa is asked to say something (Good Morning phrase, flash briefing, weather, etc.). This only happens when running a routine on a SONOS (or any other non-Amazon) speaker.  SolutionAs a work around you can use and IFTTT trigger to run another routine in parallel. To stop things happening at the same time, you can add a time delay to your original routine. See examples below of how this works pragmatically. The solution is a workaround, not an ideal solution. However, I would rather have a higgldy piggldy workaround rather than the function no longer working as I want better audio than an Echo! Before:- Routine would stop after bracketed actionWorkaround:- Subroutine is run and delay is added IFTTT Subroutine:- 

HiI have a beam and a few sonos 1’s (1 voice 5 not) I added a roam to the system setup went perfect and alexa responded from the roam .. great ! Problem was the roam would not respond to any voice command that was sonos related ( e.g play radio) but would respond to native amazon commands (e.g what’s the weather ) None of the fixes on here worked at all my roam was brain dead !Now the fix is real interesting and may only affect a few sonos users as this was a sort of Amazon issue I have 2 amazon accounts and use the switch account command on alexa to switch between the two accounts (different shopping lists etc), Sonos Beam supports the switch account function great ! However this is where the problems could start :-if you try to set up the roam while the beam is in the different account to the one you normally use with sonos the above error occurs ( brain dead roam). The fix is :-deregister the failing device in the alexa app delete the failing device in the alexa app remove the voice

Since switching to the S2 app and buying a new Beam Gen2, I could no longer enable Alexa, it said it wasn’t available in my location. Spent ages sorting this out. Turns out because I live in Guernsey, it wasn’t recognizing me. So I had to switch my account to UK and now it’s fine. Problem is I don’t live in the UK, and benefit from buying VAT free when I order to Guernsey, so after enabling Alexa, I have to switch my account back to Guernsey and it’s fine. This could do with fixing please. Never had this problem before with other products on S1 app.

Not able to use Alexa on Sonos Move - recently bought. Please guide how to integrate and use.

Over the past three weeks or so voice control of my Sonos Move has become erratic.   I have already worked with the tech support desk via chat to disable/enable Alexa and some of the music services.   Normally after a reboot everything works great.   At some time later, saying “Alexa stop.” doesn’t work.   A command to play a channel or music in Amazon is successfully repeated by Alexa, but the action doesn’t take place.  If I go to my Beam and tell Alexa to play X on the Sonos Move that seems to work.  The Play5s, Beam, and Sub work great in my office and don’t seem to have this issue.

Just a suggestion to offer the option of a push notification to system-linked smartphones/devices when a speaker starts playing via voice control (Alexa/Google). The notification would ask if the phone should open the app to allow control through the smartphone/device.I often start playing music on my Sonos One through Alexa and want to make volume/pairing adjustments through the Sonos app. If there was a notification on my phone ready to tap and make adjustments it would the whole process smoother and more integrated.Many thanks.

Based on earlier questions I posed to ensure I get things right, I purchased a Sonos Five and a Sonos Amp and have them controlled by Alexa (via Echo).  Thanks to the Community members for their help with my questions both prior to and following my purchases. On my equipment, I have all the latest versions of the Apps and firmware up to date. All devices are in my “Family Room”.I set up the Five first, and during the set up using the Sonos App, I indicated its Room location was Family Room. The Sonos Five ended up being named Family Room and it was in the Family Room. When I set up Sonos Amp, I also said it was in the Family Room and it showed up with the name Family Room 2 (given, I suppose, that it was the second Sonos device in my Family Room).  I subsequently changed the names of the two Sonos devices to Family Room Five and Family Room Amp, respectively. Questions: By renaming the Sonos Five from Family Room to Family Room Five, when I look at the device on the Sonos App, it shows

What is the point of having Alexa built into your Sonos One if you cannot combine it with your existing Echo and/or Echo Plus speakers to be able to play music throughout your house.  I have two recently purchased Sonos One speakers and was getting ready to add the Sonos Play Five, but that decision has been back shelved.  I can’t justify the $550 cost when it cannot be combined with my other Echo speakers for an EVERYWHERE experience when playing music!!! So dissapointed.