I want the BBC not "45 radio"

Just to help those who can help you, which are you using, ‘hey Sonos’ or ‘Alexa’?

Alexa.

What music service are you using? BBC is no longer on TuneIn for example.

I would like to use the BBC, predominantly. I wasn’t aware that the BBC is no longer on Tune Inn, I’ll do a bit of research on that. Thank you.

p.s. I have BBC Sounds as one of my Services.

If you check the Alexa app for the voice history, what is the saved command for when 45 radio plays? ie. what does Alexa think it hears you say.

In the Alexa app you can downvote where the command was not understood successfully.

Thank you. That seems to work fine, although only with one of the pair (the other ‘speaks’ some unintelligible nonsense, although I think it’s BBC related.)

This situation was what was happening before, when I said “Alexa, Open BBC Sounds” - the correct station would play if I said “Alexa, play Radio 4”, but only from one of the speaker pair (the other would play 45 Radio, whatever that is.)

I’ll read up on those linked pages.

This happens because the voice service is mishearing the command.
Try saying the full name clearly, like “Play BBC Radio Four” instead of “BBC Radio 4”.
You can also set BBC Radio 4 as a favorite in the Sonos app and then ask to play your favorite station.
Another option is to disable one voice assistant and use only one to avoid confusion.
Speaking slightly slower or closer to the same speaker can also help.

Hi - We have recently had real difficulty getting Alexa to control our ERA 100. We only really want to listen to BBC stations. Alexa would acknowledge the request eg play BBC Radio 4, but then play no music. After huge amounts of frustration it turns out the the simple answer is that you now need to say ‘BBC’ to Alexa and it will the  take you to BBC Sounds which then asks what specifically you want to hear. Simples!