I think I've made an expensive mistake.

I don't agree abear33. Many times the Sonos issue is not Sonos but those other devices that are holding on to IP addresses they shouldn't have to.

About every single time my iphone gets a firmware it will corrupt its IP address. That's a fact.

When a Sonos unit boots and gets an IP address from the router that is already being used by another device that is not the fault of Sonos (but the reboot sure made the issue happen). The issue is the router not knowing another device is still holding on to that lease (so in most circumstances it is the other device that is the issue).

I know when I first had the problem with my Sonos years ago it was an older slingbox that was holding on to an IP address that my router assigned to my Connect:Amp.

Saying it doesn't happen is just ignoring the facts for your own narrative. Facts are the more network devices you have the more issues you have. Getting help and fixing properly actually isn't difficult but you also can't be stubborn enough to just say "I shouldn't have to deal with it because well I shouldn't"

Hey there, Tek_Freek. Thanks for posting. Glad to see you were able to get further than 2 songs. If you run into more problems after making these changes to your firewall, feel free to reach back out. I'm happy to take a look and advise. Additionally, I noticed you opened 3 tickets with our email team on the 31st of December. As a heads up, you are likely to get responses from a technician for each ticket opened. You can continue to work with them instead if you so choose.

Nobody should have to deal with sub par customer support. This is a problem that arose in the last couple months, nothing has changed in my household since I first purchased the product so blaming it on additional network devices seems illogical. I am not ignoring facts for my own narrative; I have had no problems with other devices and experienced less than productive assistance from Sonos. I have sent half a dozen emails to Sonos and waited on hold during their inconvenient call center hours, so no, I should not have to deal with that.

And if the router is assigning IP addresses incorrectly, why is it not affecting other devices? I am certainly not an IT expert, but I expect a product to work well without such problems, and I am certainly not alone. Run an online search surrounding playback issues of Sonos products and there are hundreds of people experiencing similar problems. It's not too much to ask that a product work as advertised.

product works as advertised ... a few hundred people asking for help vs. millions units sold does not equal a Sonos issue. It equals people needing help with their network issues because inherently networks will develop issues. Be in as much denial as you want but I'm sure your problems can be easily remedied with a little troubleshooting.

If a "little trouble shooting" was the only problem then the multiple emails with Sonos should have fixed it. Your responses fail to consider the fact that I have spent several hours on the phone and over email on this matter already.

And having worked in the consumer electronics industry I do not agree

ok disagree then. I will go back to listening to my 13 troublefree Sonos Zones.

why is it not affecting other devices?
Other uses like browsing do not need the stability needed for continuous music streaming in a multi room environment: if your browser stutters, you won't even notice it the way you will if music does.

13 zones? Is that so you can play your own theme music as you walk from one room to another admiring your unlimited resources? For the rest of us that actually work and do not spend our free time in forums unless we are having difficulties, wasting hours with customer support is not ideal.

Insult me as you may .... you decide if you want it to work or not its up to you.

In turn, as most customers don't come on the board that have no issues, you don't get the thousands of people to come on here to praise how great Sonos works right out of the box do you.

Still playing....:)