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Tek_Freek
December 13, 2017
Answered

I think I've made an expensive mistake.

  • December 13, 2017
  • 77 replies
  • 4902 views
Alexa - what a piece of junk. I'm serious. :@

I ask it to play a group (Cream today) and it will either play one, or if I'm lucky two songs then stop. Or if it does move to a third song it plays rap. Rap for God's sake. The last thing I want to listen to is rap crap.

I asked it to play sixties music today. Two songs and silence.

It has become very obvious to me that the people who program this device do not know what they are doing.

A lot of money for a piece of garbage. Merry Christmas to my wife.... not.
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    Best answer by Tek_Freek
    It's early yet, but. A BIG BUT.

    I found a reference to firewalls. https://sonos.custhelp.com/app/answers/detail/a_id/4268

    When I went to the little slide out box to open Norton (The one by the calendar - see below) I notice Windows Defender was there. It's never shown up before. I think the recent Windows update may have activated it. So I found how to turn it off. https://answers.microsoft.com/en-us/windows/forum/windows_other-security/do-need-to-run-windows-defender-if-i-have-norton/85dd02b7-1722-4dd3-8f09-2c76acd956c7?auth=1

    I added Alexa back in, asked her to play the Doors and it's playing the second song. Scratch that - fourth song. I just may have figured this out. Stubbornness and perseverance do pay off sometimes.

    So if I have found my solution I can hope it helps others. Fingers crossed.

    The right pointing arrow

    77 replies

    Show previous replies
    Tek_FreekAuthor
    January 2, 2018
    My Sonos plays 60's music when I ask it to.

    My Sonos plays Cream when I ask it to.

    Both played from Amazon Music.

    Since mine works perfectly everyone ele's does as well..

    Didn't say that. I simply was correcting the poster who stated that because he was able to play these things on his Echo, it must be Sonos at fault. Your problem is most probably a configuration problem with either Alexa or Sonos, such as 2 or more Alexa devices with the same name, or maybe a networking problem. But it most certainly is not endemic to Sonos as claimed by the other poster.

    Since the problem is not endemic, these are things that may be easily fixed. To start, I would duplicate the problem, then submit a diagnostic from the Sonos app and post your reference number here. That will allow a Sonos tech to see what is wrong.

    Sorry about the misunderstanding. I was more than a little stressed. Hell, I still am.
    Tek_FreekAuthor
    January 2, 2018

    Since the problem is not endemic, these are things that may be easily fixed. To start, I would duplicate the problem, then submit a diagnostic from the Sonos app and post your reference number here. That will allow a Sonos tech to see what is wrong.

    Thanks. Reference #8311033.
    Bert R
    Lyricist I
    January 2, 2018
    Sonos with Alexa needs a lot of work. I am sorry I bought 2 new speakers. Waste of money. I went back to the Echo. I will give up a little sound quality for something that actually works.
      Tek_FreekAuthor
      January 3, 2018
      Alexa? Who cares at this point? I can't even get both speakers to work. you would not believe the crap I've been through today following leads all over the Internet. Reconnecting a speaker to the router with a cable, disabling everything I can find that I'm supposed to in order to set up a reconnect, getting instructions that are only a couple of months old that apparently don't jive with what I have, (Nowhere can I find a place to remove voice recognition) finally getting them to work after the connection using a cable to the router only to have them fail within five minutes.

      Oh, and i got a message on the PC app telling me that my firewall has to be reconfigured, a button to click to do so, and the app crashing in the middle of it. Apparently the Sonos programmers aren't any more competent than the Sonos engineers.

      Right back to square one.

      Oh, and the wait time for phone help is over an hour.

      Sonos, you are a crap company with crap products, and not enough tech support to handle the avalanche of problems caused by your crap products.

      And no response to my diagnostics input. Which does not surprise me at all.
      Chris
      Chris
      Lead Maestro
      January 3, 2018
      Being your having multiple issues you really should just call the support line and wait. Hopefully now that holidays over it has settled down.
      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      Tek_FreekAuthor
      January 3, 2018
      Uh, as I just stated the wait time is over one hour.
      abear33
      Lyricist III
      January 3, 2018
      Sounds like somebody is experiencing the common playback problem......SONOS, the Saab of the speaker world.
      Tek_FreekAuthor
      January 3, 2018
      LOL! I had a '79 Saab. You are correct.:D
      Chris
      Chris
      Lead Maestro
      January 3, 2018
      I have no playback problems - a lot of new users needing help getting system going as many people have various issues when it comes to their home networks.
      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      Chris
      Chris
      Lead Maestro
      January 3, 2018
      Do you have any issues playing music with Sonos controller or are all your issues Alexa related (which is beta).
      Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
      Show more replies
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