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Kungski
Contributor I
February 8, 2018
Question

I can’t get Spotify to work with Alexa and I have a Spotify premium account

  • February 8, 2018
  • 2 replies
  • 7843 views
I have successfully set up Alexa on my Sonos One but I cannot control Spotify with it. I have a Spotify premium account and it works fine with my Amazon Echo and Dot. On my Alexa app under Sonos One and Spotify, it says “app support unavailable”. Help!
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2 replies

UKMedia
UKMedia
February 8, 2018
Hi

Can you confirm these points, sorry if some appear very basic:

1/ Have you added the same Spotify account in the Alexa App>Settings>Music & Media>Spotify as you have in the Sonos App?
2/ Have you set Spotify as the default music service in Alexa App>Settings>Music & Media
3/ What commands are using to control Spotify? Here is the link for commands:

https://sonos.custhelp.com/app/answers/detail/a_id/4343?_ga=2.46718631.1453546248.1517733469-1491669311.1488879254

If 'Yes' to all of these then the steps I've listed in the Answer to this post detail the troubleshooting steps you need to take next:

https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126/index1.html#post16201009
Remember: Sometimes Red Wine helps :)
KungskiAuthor
Contributor I
February 9, 2018
Thank you for your response. Yes tried all of those with no luck. To add more colour:

* my Amazon account is UK
* my Sonos account is UK
* my Spotify account is Singapore

Separately, I can start my podcast (Tunedin) using voice commands but cannot stop / pause the podcast.
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