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Contributor I
October 21, 2017
Question

I can't get Echo dot to connect up with my sonos - can anyone help?

  • October 21, 2017
  • 12 replies
  • 10131 views
Added Sonos skill to my alexa app. Skill says it recognises my Sonos but when i ask Alexa to play something it doesn't come through Sonos. Cant figure out where I'm going wrong. Can anyone give me some advice?
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12 replies

Lyricist I
November 29, 2017
Same here, tried re-booting, re-installation etc but still having the same problem. If I ask Alexa to play songs by an artist the Echo plays it fine but when I say play music by artist in the kitchen it says ‘cannot find songs by that artist’ even though it has just played it and I have an active Amazon Music account! I bought my Echo over a month ago and it’s worked perfectly until now; help, it’s driving me nuts!
Lyricist I
November 29, 2017
I’ve been liaising with Amazon regarding this and now have an explanation of sorts. I signed up to a £3.99 Amazon Unlimited Music subscription which only entitles me to use it on my existing Echo Dot and one external speaker; apparently because I play my music via the home wi-fi network to several sonos speakers this is classed as multiple usage and requires me to upgrade my subscription to the £9.99 unlimited devices option! I asked why the system has just started malfunctioning after a month of faultless performance but they couldn’t provide an answer. Obviously just a ruse to get a higher monthly subscription from us Sonos users! I haven’t yet upgraded so I can’t say whether this does resolve the issue; still considering my options!