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PaulG55
Contributor I
October 5, 2017
Answered

I can't find the Sonos Skill in Alexa App

  • October 5, 2017
  • 11 replies
  • 11720 views
Is the Sonos Skill available now? Can't seem to find it but with all the how to's and comments it sounds like it should be.
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Best answer by BWizzle
Yes its available. Search by Sonos then scroll to the bottom of the list. Not sure why it doesnt filter to the top of the list.

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lexislang
Contributor I
March 6, 2018
[EDIT: Problem solved, it seems that you need to go to your Amazon.com profile page and look for registered devices, make sure that your 'settings tab' displays the US, UK or Germany else it does not know where you are registered, even if you had set this up in the Alexa settings app. Very confusing, but this did the trick for me, I do have to setup everything again on the echo.dot, but that is just a few minutes work.]

[EDIT: I also use a US VPN connection so that the alexa settings page does not know i am on a Dutch IP address]

So the weird thing is... one month ago I had the Sonos Smart Skill working in the Netherlands using an international Echo dot version of Amazon.de. For some reasons I had to reset my echo.dot and now I do not seem to be able to activate the Sonos skill anymore, instead i receive this message: "You are not eligible to enable this skill due to geographical restrictions."

Anyone that has seen this before? My alexa is setup with a US address, my Sonos registration in the profile is also set to a US address.

Really strange as it DID work before. I could use voice control comments such as "Alexa, play artist *** in Kitchen (play5) and it worked flawlessly... suddenly it stopped working and i tried to reset the Sonos skill by disabling and enabling again, however now I cannot get to the skill anymore or the skill gives me this not eligible message for my country...
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