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1cjohnson
Contributor I
December 30, 2017
Question

how do i switch amazon accounts on my sonos one

  • December 30, 2017
  • 1 reply
  • 2471 views
i deregistered my device on my sonos one through the alexa app thinking it would then allow me to register it on a different one, now it skips over the amazon sign in and auto connects to my old acoount-EVEN THO ITS DEREGISTERED- and i cant figure out how to change it....
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1 reply

UKMedia
UKMedia
December 31, 2017
Make sue that you aren't logged into any Amazon account on any other apps on the device you are trying to set-up the Sonos One.

There are two places that your Sonos One is connected to your Sonos and Amazon accounts:

1/ Open the Sonos App(Android or iOS)>Settings>{Your Sonos One}>Voice Services and remove the linking to your Amazon account. T
2/ Then please Open the Alexa App>Skills>Your Skills>Sonos and Disable.

You should be able to register the device again and then please repeat steps 1 & 2, this time Linking and Enabling, using the new Amazon account details
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