How can I change (or delete and re-add) Amazon Alexa voice service account in Sonos?

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I mistakenly entered my wife's Amazon Alexa account in Sonos and want to change it to my account. I have tried for a couple hours to figure out how to delete the Amazon Alexa account in SONOS but I am still stuck. Please help!

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Ryan SAnswer

Retired Sonos Staff

Hi guys, you can remove the Sonos skill from the Alexa app, and if you're using the Sonos One, also remove the Voice Services using the Sonos app. Then, sign out of Amazon and the Amazon Shopping app if you have that on your mobile device.

Finally, you should be able to set it all up again and use the correct credentials this time around.

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M

Michael Parment (SU1)

Lyricist I

I have the same problem.

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Ryan SAnswer

Retired Sonos Staff

Hi guys, you can remove the Sonos skill from the Alexa app, and if you're using the Sonos One, also remove the Voice Services using the Sonos app. Then, sign out of Amazon and the Amazon Shopping app if you have that on your mobile device.

Finally, you should be able to set it all up again and use the correct credentials this time around.

Translate

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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