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psilver1
Contributor II
September 25, 2018

Grouped room being broken apart by Amazon Alexa

  • September 25, 2018
  • 20 replies
  • 1023 views
I've had my Sonos speakers for many years, and I was also in the beta test for when Amazon Alexa was being tested. I understand that the Alexa Play Multi room feature was removed due to issues that needed more work, however I've always been able to get around that, as stated 9 months ago in the community discussion, by having my Android app previously select all rooms. Then when I say, Alexa, play blah in bedroom, it would play it on all my speakers. I've noticed over the past few weeks now that Alexa ignores my Sonos app speaker group setting and only plays in the specific room I tell it. Anyone else having this issue?
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    20 replies

    Edward R
    Edward R
    Retired Sonos Staff
    September 25, 2018
    Hi, psilver. This should not be the case, as far as I am aware. What is the exact command you are giving? Be sure to check this thread that advises how to resolve Alexa issues. If those tips don't work, not to worry, we can certainly get to the bottom of this for you. Following an occurrence of this issue, please submit a diagnostic and respond with the confirmation number. This way we can identify the cause. Many thanks in advance.
    Try searching our articles for help with your question: https://www.sonos.com/en/support
    mfc63
    Lyricist I
    September 25, 2018
    I am having the exact same issue and the Amazon Echo forum shows that others are also. I believe the most recent Alexa skill update of a week ago introduced this bug. I hear that Alexa will soon allow Sonos speakers to be included in their speaker groups, so maybe this is a prelude to what’s coming?
    JFM
    JFM
    Lyricist I
    October 27, 2018
    I am having the EXACT SAME ISSUE ... a move backwards, not forward! Hope they fix it soon or tell us different commands to give to avoid the problem.
    UKMedia
    UKMedia
    October 28, 2018
    I am having the EXACT SAME ISSUE ... a move backwards, not forward! Hope they fix it soon or tell us different commands to give to avoid the problem.

    First step is to open the Alexa App and remove the Sonos Skill and then re-Enable. Please let us know how you get on.
    Remember: Sometimes Red Wine helps :)
    yaketycats
    Lyricist II
    November 9, 2018
    I'm also having this issue (since around the same time as OP). Saying "Alexa, play (Pandora Station) on (one member of a group)" used to start play on the group but now breaks the group and starts playing on the one member instead. I will try the basics of removing/re-adding the skill and rediscovering, but this is a deal-breaking functional regression for Alexa integration.
    UKMedia
    UKMedia
    November 9, 2018
    I'm also having this issue (since around the same time as OP). Saying "Alexa, play (Pandora Station) on (one member of a group)" used to start play on the group but now breaks the group and starts playing on the one member instead. I will try the basics of removing/re-adding the skill and rediscovering, but this is a deal-breaking functional regression for Alexa integration.

    This isn't working as designed and so if this happens again please submit a diagnostic within 10 mins and post the number in this thread.
    Remember: Sometimes Red Wine helps :)
    Surfer
    Trending Lyricist I
    November 9, 2018
    1510847849, there's mine
    yaketycats
    Lyricist II
    November 10, 2018
    This was after disabling and enabling the Sonos skill and rediscovering. Then I grouped 2 rooms in the Android app, then asked "Alexa, play A Little More Conversation by Elvis on AGroupedRoomName."

    With the Sonos app open, I watched the previously-created group break and the song began to play in AGroupedRoomName only.

    arcadelt
    arcadelt
    Enthusiast I
    November 14, 2018
    I had the same issue, but seem to have fixed it by disabling and re-enabling the skill in Alexa. Interestingly, I noticed that Alexa is now group aware. While I grouped the zones in the Sonos app, Alexa is showing exactly which speakers are being played to even though I only asked Alexa to play to one speaker in the group.

    yaketycats
    Lyricist II
    November 14, 2018
    Confirming this is still an issue for me after removing/readding the Sonos skill.
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