Contributor II

Grouped room being broken apart by Amazon Alexa

20 replies
1042 views
Translate All

I've had my Sonos speakers for many years, and I was also in the beta test for when Amazon Alexa was being tested. I understand that the Alexa Play Multi room feature was removed due to issues that needed more work, however I've always been able to get around that, as stated 9 months ago in the community discussion, by having my Android app previously select all rooms. Then when I say, Alexa, play blah in bedroom, it would play it on all my speakers. I've noticed over the past few weeks now that Alexa ignores my Sonos app speaker group setting and only plays in the specific room I tell it. Anyone else having this issue?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Edward R

Retired Sonos Staff

Hi, psilver. This should not be the case, as far as I am aware. What is the exact command you are giving? Be sure to check this thread that advises how to resolve Alexa issues. If those tips don't work, not to worry, we can certainly get to the bottom of this for you. Following an occurrence of this issue, please submit a diagnostic and respond with the confirmation number. This way we can identify the cause. Many thanks in advance.

Translate

Try searching our articles for help with your question: https://www.sonos.com/en/support

M

mfc63

Lyricist I

I am having the exact same issue and the Amazon Echo forum shows that others are also. I believe the most recent Alexa skill update of a week ago introduced this bug. I hear that Alexa will soon allow Sonos speakers to be included in their speaker groups, so maybe this is a prelude to what’s coming?

Translate

JFM

Lyricist I

I am having the EXACT SAME ISSUE ... a move backwards, not forward! Hope they fix it soon or tell us different commands to give to avoid the problem.

Translate

UKMedia

I am having the EXACT SAME ISSUE ... a move backwards, not forward! Hope they fix it soon or tell us different commands to give to avoid the problem.

First step is to open the Alexa App and remove the Sonos Skill and then re-Enable. Please let us know how you get on.

Translate

Remember: Sometimes Red Wine helps :)

Y

yaketycats

Lyricist II

I'm also having this issue (since around the same time as OP). Saying "Alexa, play (Pandora Station) on (one member of a group)" used to start play on the group but now breaks the group and starts playing on the one member instead. I will try the basics of removing/re-adding the skill and rediscovering, but this is a deal-breaking functional regression for Alexa integration.

Translate

UKMedia

I'm also having this issue (since around the same time as OP). Saying "Alexa, play (Pandora Station) on (one member of a group)" used to start play on the group but now breaks the group and starts playing on the one member instead. I will try the basics of removing/re-adding the skill and rediscovering, but this is a deal-breaking functional regression for Alexa integration.

This isn't working as designed and so if this happens again please submit a diagnostic within 10 mins and post the number in this thread.

Translate

Remember: Sometimes Red Wine helps :)

S

Surfer

Trending Lyricist I

1510847849, there's mine

Translate

Y

yaketycats

Lyricist II

This was after disabling and enabling the Sonos skill and rediscovering. Then I grouped 2 rooms in the Android app, then asked "Alexa, play A Little More Conversation by Elvis on AGroupedRoomName."

With the Sonos app open, I watched the previously-created group break and the song began to play in AGroupedRoomName only.

Translate

arcadelt

Enthusiast I

I had the same issue, but seem to have fixed it by disabling and re-enabling the skill in Alexa. Interestingly, I noticed that Alexa is now group aware. While I grouped the zones in the Sonos app, Alexa is showing exactly which speakers are being played to even though I only asked Alexa to play to one speaker in the group.

Translate

Y

yaketycats

Lyricist II

Confirming this is still an issue for me after removing/readding the Sonos skill.

Translate

Show more replies

Sign up

Login to the community