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wallygeeva
Contributor I
November 29, 2017
Answered

Flash briefing plays only first source in my list

  • November 29, 2017
  • 5 replies
  • 518 views
On my echo's, flash briefing cycles through BBC, NPR, NewYorkTimes,CNN,Daily202 and others. When I say "what is my flash briefing" or "what's new" to my Sonos, I get only the first item in my sequence...BBC. Then it thinks it is done. Does Sonos support of flash briefing allow more than one source? Or am I having a problem other Sonos One users aren't seeing?
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Best answer by wallygeeva
Sorry, I meant to get back to you this morning. When I tried "flash briefing" again 8 hours later (when i got up), it worked! Perhaps it just needed some time to sort itself out? Anyway, thanks for the quick response(s)...and I think it's a great product!

5 replies

Keith N
Keith N
Sonos Staff
November 30, 2017
Hello there, wallygeeva. Thanks for reaching out to the Community. You should certainly be able to have flash briefings from multiple sources. In situations like this, we have a quick procedure which resolves most Alexa issues.

1.) Forget all Sonos devices by navigating to alexa.amazon.com then going to Smart Home> Devices
2.) Remove the Sonos skill from the Alexa app
3.) Reboot all Sonos players in the household
4.) Re-enable the Sonos skill for Alexa

Let us know if you find this helpful, or what happens after going through these steps. Thanks again in advance!
Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
wallygeevaAuthor
Contributor I
November 30, 2017
I followed your steps 1-4. Sonos eventually "found" it's Alexa intelligence (this is a very complicated process by the way). Anyway, now when I ask for my flash briefing, I get "here's your flash briefing...pause...something went wrong." Hope it fixes itself by tomorrow morning when I wake up...
Keith N
Keith N
Sonos Staff
November 30, 2017
wallygeeva: Understood. Thanks for giving that a shot. If you have a few moments to spare, we have technicians who can walk through the troubleshooting process with you in real time over the phone. Our contact information can be found here. Thanks again for your patience.
Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
wallygeevaAuthorAnswer
Contributor I
November 30, 2017
Sorry, I meant to get back to you this morning. When I tried "flash briefing" again 8 hours later (when i got up), it worked! Perhaps it just needed some time to sort itself out? Anyway, thanks for the quick response(s)...and I think it's a great product!
    Keith N
    Keith N
    Sonos Staff
    November 30, 2017
    No worries at all. Glad to hear its working again. Let us know should you run into another problem like this again!
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
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