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Contributor I
October 23, 2017
Question

Error discovering devices in Alexa app

  • October 23, 2017
  • 23 replies
  • 26359 views
Hi,

As part of trying to resolve issues I was having getting Alexa to play my flash briefing, I de-registered all my Sonos devices with Amazon. Unfortunately, Alexa now can't "discover" the devices with the Sonos smart home skill. I get the helpful message "There was an error discovering your devices". I've tried:
- disabling/enabling the Sonos skill.
- re-installing the Alexa app.
- cycling the power on all sonos devices.

Nothing works, my devices cannot be discovered and I can't control anything with Alexa. Control of the speakers through the Sonos app works as normal.

Any help to get everything working would be much appreciated.

Thanks!
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    23 replies

    Lyricist II
    March 1, 2018
    Awesome solution. Thanks for the help!!!!
    Lyricist I
    August 29, 2018
    I had the same frustrating issue. I resolved this by disabling the Sonos skill in the Alexa app (iOS), then re-enabling. This forces me to reconnect my accounts (password etc) but it did the trick 100%.
    Lyricist I
    September 2, 2018
    Eventually this worked for me too! I disabled the Sonos skill then reenabled and all works just fine. Thank you for the suggestion.