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Contributor I
Oct 23, 2017 4:04 PM UTC
Question

Error discovering devices in Alexa app

Hi,

As part of trying to resolve issues I was having getting Alexa to play my flash briefing, I de-registered all my Sonos devices with Amazon. Unfortunately, Alexa now can't "discover" the devices with the Sonos smart home skill. I get the helpful message "There was an error discovering your devices". I've tried:
- disabling/enabling the Sonos skill.
- re-installing the Alexa app.
- cycling the power on all sonos devices.

Nothing works, my devices cannot be discovered and I can't control anything with Alexa. Control of the speakers through the Sonos app works as normal.

Any help to get everything working would be much appreciated.

Thanks!
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    23 replies

    Lyricist II
    Mar 1, 2018 4:53 PM UTC
    Awesome solution. Thanks for the help!!!!
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    Lyricist I
    Aug 29, 2018 5:57 PM UTC
    I had the same frustrating issue. I resolved this by disabling the Sonos skill in the Alexa app (iOS), then re-enabling. This forces me to reconnect my accounts (password etc) but it did the trick 100%.
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    Lyricist I
    Sep 2, 2018 10:02 AM UTC
    Eventually this worked for me too! I disabled the Sonos skill then reenabled and all works just fine. Thank you for the suggestion.
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