Skip to main content
SirCadian
Contributor I
October 23, 2017
Question

Error discovering devices in Alexa app

  • October 23, 2017
  • 23 replies
  • 26359 views
Hi,

As part of trying to resolve issues I was having getting Alexa to play my flash briefing, I de-registered all my Sonos devices with Amazon. Unfortunately, Alexa now can't "discover" the devices with the Sonos smart home skill. I get the helpful message "There was an error discovering your devices". I've tried:
- disabling/enabling the Sonos skill.
- re-installing the Alexa app.
- cycling the power on all sonos devices.

Nothing works, my devices cannot be discovered and I can't control anything with Alexa. Control of the speakers through the Sonos app works as normal.

Any help to get everything working would be much appreciated.

Thanks!
      This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

      23 replies

      SirCadianAuthor
      Contributor I
      October 23, 2017
      After a lot of messing around I worked out how to fix this. In case anyone else is having the same problem, here's how to resolve it.

      - Open your Sonos app.
      - Go to Settings/Rooms.
      - Click on "Amazon Alexa" under "Voice Services".
      - Click on "Remove Amazon Alexa from this room".
      - Use the options under "Voice Services" to re-add Alexa to the room.

      That should fix it. Hope this saves somebody the couple of hours of farting around in the Alexa and Sonos apps that it took me to find a solution. 😉
        reidspice
        Lyricist I
        October 25, 2017
        thanks - this is helpful. however, not sure which app you're talking about (as i'm having trouble finding these settings)? desktop app? ios? android? thanks for any assistance. alexa finds my speakers (play 1) but not my connects or connect amp.
        SirCadianAuthor
        Contributor I
        October 26, 2017
        I was using the IOS app. The setting is under Settings - Rooms - . Here's a screenshot of the settings for my kitchen. You can see the Alexa option at the top.

          biffta
          biffta
          Headliner I
          October 26, 2017
          After a lot of messing around I worked out how to fix this. In case anyone else is having the same problem, here's how to resolve it.

          - Open your Sonos app.
          - Go to Settings/Rooms.
          - Click on "Amazon Alexa" under "Voice Services".
          - Click on "Remove Amazon Alexa from this room".
          - Use the options under "Voice Services" to re-add Alexa to the room.

          That should fix it. Hope this saves somebody the couple of hours of farting around in the Alexa and Sonos apps that it took me to find a solution. ;)

          On my iPad, followed the above, but in Settings / Rooms only get my three rooms listed. Nothing else! Where is Voice Services and then Amazon Alexa? Selecting a particular room doesn’t bring them up! So where are they please?
            biffta
            biffta
            Headliner I
            October 26, 2017
            [quote=biffta]After a lot of messing around I worked out how to fix this. In case anyone else is having the same problem, here's how to resolve it.

            - Open your Sonos app.
            - Go to Settings/Rooms.
            - Click on "Amazon Alexa" under "Voice Services".
            - Click on "Remove Amazon Alexa from this room".
            - Use the options under "Voice Services" to re-add Alexa to the room.

            That should fix it. Hope this saves somebody the couple of hours of farting around in the Alexa and Sonos apps that it took me to find a solution. ;)

            On my iPad, followed the above, but in Settings / Rooms only get my three rooms listed. Nothing else! Where is Voice Services and then Amazon Alexa? Selecting a particular room doesn’t bring them up! So where are they please?
            Also in my Alexa App all my rooms have been discovered and are listed. In settings however, although the three rooms are listed, when I select any one of them a message flashes up at the top “Ooops something went wrong, please try again”
            This is the same message I am now constantly getting from my Dot when I try to play through any of my devices.
            I just don’t know what’s going on or why?
            Anyone?
            SirCadianAuthor
            Contributor I
            October 27, 2017
            Click on one of the rooms. You should see the option at the top then.
            Gunnie
            Lyricist I
            October 28, 2017
            I have tried what has been advised with no success very disappoint with this and think only solution is to return my new Sonos One and get my money back! Very poor of sonas:?
              jdillwsu
              Lyricist I
              October 29, 2017
              I am having the same problem. I am getting an error when discovering devices and no devices are discovered I have 6 sonos speakers including the brand new Sonos One. I have tried uninstalling everything. Removing Alexa in the sonos app as mentioned above and no luck what so ever. If anyone has run into this I would love some help too!
              dhansel
              Contributor I
              October 31, 2017
              I am having the same problem. I am getting an error when discovering devices and no devices are discovered I have 6 sonos speakers including the brand new Sonos One. I have tried uninstalling everything. Removing Alexa in the sonos app as mentioned above and no luck what so ever. If anyone has run into this I would love some help too!
              dhansel
              Contributor I
              October 31, 2017
              I am having the same problem. I am getting an error when discovering devices and no devices are discovered I have 6 sonos speakers including the brand new Sonos One. I have tried uninstalling everything. Removing Alexa in the sonos app as mentioned above and no luck what so ever. If anyone has run into this I would love some help too!

              Me too... I'm dead in the water and my patience has worn thin.
              Show more replies
              Terms & ConditionsAccessibility statement