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longshadows
longshadows
Contributor II
Mar 27, 2018 3:11 PM UTC

Echo in kitchen responds when SonosOne in bathroom is asked a question!

I have three Amazon Echos and seven Sonos speakers, one is a combo SonosOne, which is in the master bathroom. When I ask the bathroom SonosOne a question or set a timer, it wakes and goes quiet, but the response and/or timer sound comes from the kitchen Echo tower, which would not have been able to hear the "Alexa" command in the first place. Is there a setting I need to change?
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    6 replies

    UKMedia
    UKMedia
    Mar 28, 2018 10:16 AM UTC
    Hi

    There isn't a setting for this, I suggest you follow the steps I've listed within the Answer to this post:

    https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126/index1.html
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    Remember: Sometimes Red Wine helps :)
    frosty151
    frosty151
    Contributor I
    Jul 9, 2018 12:39 PM UTC
    I have the same problem I use my Sonos One in my room and it sets of my parents echo in their room
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    Best, Justin
    UKMedia
    UKMedia
    Jul 9, 2018 1:08 PM UTC
    I have the same problem I use my Sonos One in my room and it sets of my parents echo in their room

    Hi Justin

    Can clarify what you mean by 'sets off'? Do you mean music comes the Echo rather than the Sonos One or that it ducks it?
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    Remember: Sometimes Red Wine helps :)
    frosty151
    frosty151
    Contributor I
    Jul 9, 2018 5:36 PM UTC
    I mean when I say "Alexa" too activate voice control the echo picks it up from down the hall in another room.
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    Best, Justin
    frosty151
    frosty151
    Contributor I
    Jul 9, 2018 5:37 PM UTC
    it usually doensn't hear my commands but a few times it has
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    Best, Justin
    UKMedia
    UKMedia
    Jul 10, 2018 5:56 AM UTC
    The Amazon servers will decide which device responds to a command based upon Network connectivity and clarity of the received voice command. Can you check that the Sonos One is not obstructed or close to any other electrical equipment/network devices. Also have you any wired Sonos devices or are you using wi-fi?
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    Remember: Sometimes Red Wine helps :)
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