Skip to main content
mhutchz
Enthusiast I
March 28, 2023
Answered

Does Sonos app update 15.2 break your system?

  • March 28, 2023
  • 9 replies
  • 647 views

Alexa on Beam v1 is broken after the 15.2 update.  Fed up. Every update destroys my system. How about you?

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
    Best answer by mhutchz

    Thanks Corry, I eventually fixed it by removing the Sonos skill from Alexa AND also removing the device (my Beam) from Alexa (done within my Amazon account settings), and then re-installing the Sonos skill then adding back my Beam. All good now. (Disabling and re-enabling the Sonos skill without removing the device didn't help.)

    9 replies

    106rallye
    106rallye
    March 28, 2023

    And you have to mention this twice on the community? 

     

    UKMedia
    UKMedia
    March 28, 2023

    And you have to mention this twice on the community? 

     

    Three times and counting!

    Remember: Sometimes Red Wine helps :)
    Nollind
    Prominent Collaborator I
    March 28, 2023

    I’ve got a Beam v1 and the only thing I noticed immediately after updating was that the lossless indicator no longer showed when playing Amazon Music. After 3-5 minutes though, it started showing it again properly.

    I also just tried Alexa and it works fine for me.

    mhutchzAuthor
    Enthusiast I
    March 28, 2023

    Nollind, have you updated to controller version 15.2?  For me, Alexa is greyed out in Services & Voice, as shown below...

     

     

    UKMedia
    UKMedia
    March 30, 2023

    Have you disabled and then enabled your Alexa skill within the Alexa App?

    Remember: Sometimes Red Wine helps :)
    mhutchzAuthor
    Enthusiast I
    March 30, 2023

    Have you disabled and then enabled your Alexa skill within the Alexa App?

    Yes

    Corry P
    Corry P
    Sonos Staff
    April 3, 2023

    Hi @mhutchz 

    Thanks for your post!

    I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports, as there are quite a few entries there “greyed-out”.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
    mhutchzAuthorAnswer
    Enthusiast I
    April 3, 2023

    Thanks Corry, I eventually fixed it by removing the Sonos skill from Alexa AND also removing the device (my Beam) from Alexa (done within my Amazon account settings), and then re-installing the Sonos skill then adding back my Beam. All good now. (Disabling and re-enabling the Sonos skill without removing the device didn't help.)

      Paul595
      April 3, 2023

      Alexa on Beam v1 is broken after the 15.2 update.  Fed up. Every update destroys my system. How about you?

      Get a bose..safer than this sonos crap

        Terms & ConditionsAccessibility statement