Enthusiast I

Answered

Does Sonos app update 15.2 break your system?

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Alexa on Beam v1 is broken after the 15.2 update. Fed up. Every update destroys my system. How about you?

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mhutchzAnswer

Enthusiast I

Thanks Corry, I eventually fixed it by removing the Sonos skill from Alexa AND also removing the device (my Beam) from Alexa (done within my Amazon account settings), and then re-installing the Sonos skill then adding back my Beam. All good now. (Disabling and re-enabling the Sonos skill without removing the device didn't help.)

106rallye

And you have to mention this twice on the community?

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UKMedia

And you have to mention this twice on the community?

Three times and counting!

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Remember: Sometimes Red Wine helps :)

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Nollind

Prominent Collaborator I

I’ve got a Beam v1 and the only thing I noticed immediately after updating was that the lossless indicator no longer showed when playing Amazon Music. After 3-5 minutes though, it started showing it again properly.

I also just tried Alexa and it works fine for me.

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mhutchzAuthor

Enthusiast I

Nollind, have you updated to controller version 15.2? For me, Alexa is greyed out in Services & Voice, as shown below...

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UKMedia

Have you disabled and then enabled your Alexa skill within the Alexa App?

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Remember: Sometimes Red Wine helps :)

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mhutchzAuthor

Enthusiast I

Have you disabled and then enabled your Alexa skill within the Alexa App?

Yes

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Corry P

Sonos Staff

Hi @mhutchz

Thanks for your post!

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports, as there are quite a few entries there “greyed-out”.

I hope this helps.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

M

mhutchzAuthorAnswer

Enthusiast I

Thanks Corry, I eventually fixed it by removing the Sonos skill from Alexa AND also removing the device (my Beam) from Alexa (done within my Amazon account settings), and then re-installing the Sonos skill then adding back my Beam. All good now. (Disabling and re-enabling the Sonos skill without removing the device didn't help.)

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Paul595

Alexa on Beam v1 is broken after the 15.2 update. Fed up. Every update destroys my system. How about you?

Get a bose..safer than this sonos crap

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