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cmttn
Contributor III
June 5, 2019
Answered

Device offline or just not responding via alexa (5.1 set up)

  • June 5, 2019
  • 12 replies
  • 811 views
Recently switched my sonos 1's for ones in a 5.1 surround. Both ones set up as different alexa areas to differentiate. Every thing is setting up and adding as it should and working as it should via the controller. But I cannot get anything to play in/on my living room which is the surround set up via alexa.
I've scrolled through most of the threads on here tried forgetting devices and re adding, I've tried re naming, I've disabled and enabled the skill several times nothing seems to be working. Also If I start music in a bedroom on the app and then ask alexa to play something in the same room it doesn't override the app, nothing happens.
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    Best answer by Ken_Griffiths
    cmttn,

    In the Alexa App device list, what do you see when you click on "living room" and look at the first level settings? Do you see the Alexa devices?

    Also in the Sonos App Room Settings for Living Room do you see the Alexa voice service installed there?

    12 replies

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    alliedoodle94
    Lyricist I
    January 5, 2020

    Did you resolve this? As I’m having the exact same issue! :(

    Ken_Griffiths
    Ken_Griffiths
    January 5, 2020

    Did you resolve this? As I’m having the exact same issue! :(

    Assuming you are referring to the Alexa installation on your HT surrounds with a Sonos PlayBar or Playbase, have you tried removing the assistant from the HT room in “Settings/Services/Voice” in the Sonos App and then going back there to reinstall the service again?

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