Could someone try playing Kool Oldies 104.3 on Sonos for me?

I don’t know what to say at this point. I am mentally spent. I have spent probably 6 hours fooling with this Sonos stuff. Mine is still not playing Kool Oldies.I don’t care because I don’t listen to it. I was just using it as testing. Why that station plays on an Echo speaker but no Sonos I have no clue and as I said I don’t care at this point.

I went up my brothers to see what his current status is. He had an Echo speaker in the garage because he said nothing was working. All the Echo devices are working fine. It’s the integration with Sonos that’s the problem. When I ask Alexa on his garage Sonos speaker, named garage, to play Kool Oldies blah blah it says “that device is offline.” But yet if I ask the Sonos device Alexa the score of the Phillies game it responds no problem. If I go inside and I ask Alexa on an Amazon speaker to play music on the Sonos garage speaker the music plays fine. So let me say this to be clear. Alexa will not play music on the Sonos one directly but music can be played from an Echo device? Does that make any sense whatsoever? My brother is completely disgusted, as I am, and said I’m just buying Echo devices from now on. I don’t blame him. So in the meantime he has to use the Echo devices to control the Sonos devices.

The funny thing is Kool Oldies works at his house just fine. He lives in the same neighborhood. Of of course we can only get it to play from an Echo device on the Sonos device. His second Sonos won’t play anything either or will not play music on the other Sonos device. Whatever I don’t know what I’m even saying anymore.

I think this is a naming issue so let me ask this and hopefully this is easier:

How can I reset Sonos completely and to start fresh? This is a naming issue. I need to make sure Alexa doesn’t hold onto the old names. Any help would be appreciated.

Thanks.

Have you tried unplugging the One from power for a couple of minutes and rebooting your router yet?

Thanks for the response. I restarted all the Sonos speakers when I set the Sonos speakers IP addresses statically. I just restarted my router. Now when I try to play Kool Oldies from any of the Sonos speakers themselves or an Echo device playing it on a Sonos device it says that Alexa is playing the station but nothing happens. Just silence. I don’t get the error I was getting before about the station being offline or whatever the error was at this point. While something is not right here I don’t care because that station is only not playing on the Sonos speakers at my house.

What I do care about is what I referenced above about the situation at my brothers house. He is all messed up. How can I reset the entire Sonos/Alexa App configuration and start fresh? In the end, whatever the problem is I’m limited to what app allows me to do. It’s not like I went in there and wrote custom code. The software should not allow this to happen. Anyway. Thanks.