Controlling volume with Alexa

Forum|Forum|8 years ago
December 31, 2017
11 replies
4456 views

I have an echo dot and play 1. I can start/stop/pause/skip playback of music but the volume control voice commands do not work anymore. I’ve tried all the combinations and get a response of “That command doesn’t work on device bedroom” or “Sorry bedroom is not responding”. I’ve disabled and re-enabled the skill and checked for updates but it made no difference. Occasionally one of the volume commands will work but it’s at random. Anyone having the same problem?

controlling volume

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UKMedia

My system only responds to volume commands once in a while. Most of the time Alexa reports that the device is not capable of performing that command, but every once in a while it works. I've tried "turn it up/down" and also "set the volume to #" and every so often it works. Otherwise I need to go back to my Sonos App or manually change the volume on the speaker. It's definitely an issue with the technology and makes the voice control much less useful.

Hi Ken

The next time this happens, can you please check the Alexa App>Settings>History and confirm what Alexa heard and also select the command and then play back to check the level of back noise.

I've found a few things can improve this, please try these one at a time:

1/ Turn the Mic on and off on the top of the Sonos unit:
2/ Power down your Sonos One and any wired Sonos devices.

Remember: Sometimes Red Wine helps :)

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