connection to alexa - era300

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I have an ERA 300. I had configured Alexa without any problems. Then one day by chance I did a factory reset on the ERA300 and had to reconfigure the device. Since then I have not been able to configure Alexa. I proceed with the configuration but the procedure blocks me when it goes to match the amazon account. I tried with other smartphones and nothing I can't even get to the configuration.
Can you help me?? thanks

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UKMediaAnswer

Hi

Please follow these steps:

Disable the Sonos skill within the Alexa App, if Enabled
Uninstall the Amazon Shopping App
Enable the Sonos skill in the Alexa App and link your accounts
Reinstall the Amazon Shopping App

Remember: Sometimes Red Wine helps :)

UKMediaAnswer

Hi

Please follow these steps:

Disable the Sonos skill within the Alexa App, if Enabled
Uninstall the Amazon Shopping App
Enable the Sonos skill in the Alexa App and link your accounts
Reinstall the Amazon Shopping App

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Remember: Sometimes Red Wine helps :)

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