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Sndroacito
Contributor I
October 9, 2024
Answered

connection to alexa - era300

  • October 9, 2024
  • 1 reply
  • 243 views

I have an ERA 300. I had configured Alexa without any problems. Then one day by chance I did a factory reset on the ERA300 and had to reconfigure the device. Since then I have not been able to configure Alexa. I proceed with the configuration but the procedure blocks me when it goes to match the amazon account. I tried with other smartphones and nothing I can't even get to the configuration.
Can you help me?? thanks

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Best answer by UKMedia

Hi

Please follow these steps:

  • Disable the Sonos skill within the Alexa App, if Enabled
  • Uninstall the Amazon Shopping App
  • Enable the Sonos skill in the Alexa App and link your accounts
  • Reinstall the Amazon Shopping App

1 reply

UKMedia
UKMediaAnswer
October 9, 2024

Hi

Please follow these steps:

  • Disable the Sonos skill within the Alexa App, if Enabled
  • Uninstall the Amazon Shopping App
  • Enable the Sonos skill in the Alexa App and link your accounts
  • Reinstall the Amazon Shopping App
Remember: Sometimes Red Wine helps :)
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