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Contributor I
Oct 28, 2017 12:50 AM UTC

Cant pair new sonos one and play 1!!

I just bought the new sonos one to pair with my play 1 in the kitchen, spent an hour on hold, to find out the two won't pair!! You have to throw out the play 1 and by another sonos one. VERY disappointed and not at all clear in all the marketing I got. I have a house full of sonos speakers. Will this be fixed soon in an update??
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17 replies

MikeV
Oct 28, 2017 1:52 AM UTC
Many other threads about this. Sonos' CEO tweeted earlier this week that Sonos is considering adding the ability to pair the two speakers. This isn't a guarantee that it will happen, but our voices have been heard at the top of the company, so they know we want it.
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The S in IOT stands for Security.
ngcAuthor
Contributor I
Oct 28, 2017 2:28 AM UTC
Thank you very much! I called customer service, emailed, and posted about it. Very frustrating, house full of sonos speakers, new to alexis, taking a long time to get this all set up. Not being able to pair sonos one to play one in kitchen was a real shock, plus and hour on hold to find out can't be done... still working on getting alexis up and running to be useful with sonos... not very graceful at all!
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Oct 29, 2017 3:18 PM UTC
The decision to change the sonic signature was short minded. Should have launched it as a companion to the play 1, then do a Play 2 with much upgraded sound (competition..). What happened to the marketing team?

I either buy 4 more Sonos one's or return the one I just got and start the process of re-evaluating my setup, competition is getting heated, defend your install base. (10 play 1's, 4 play 3's, 2 Play 5's, and was thinking on getting 2 TV setups).
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jgatie
Oct 29, 2017 5:20 PM UTC
No need for the "or the bunny gets it" posts, the CEO has already stated they are considering this feature and to stay tuned.
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ngcAuthor
Contributor I
Oct 31, 2017 5:37 PM UTC
also as using sonos one, find simple sonos commands such as "group" don't work. very disappointed across the board. looking forward to software updates to make it worth having. considering returning. plus even alexa not working well, ex: no response start sonos via my iphone, requested pandora repeatedly w no response... a dot w a play 1 seems better at this stage
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Lyricist III
Nov 7, 2017 6:47 PM UTC
Hi, it is possible to pair a Sonos One and a Play:1 but you have to use a 3rd party app. I do not want to make any promotion but there are so much threads about this topic... Looks like many of us want to do this:
https://en.community.sonos.com/amazon-alexa-and-sonos-229102/pairing-a-play-1-with-the-new-sonos-one-6791476/index5.html#post16164099
You can use the official Sonos app after you created the stereo-pair and it works like a "normal" one..
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Lyricist I
Dec 30, 2017 6:46 AM UTC
Very disappointed Was told by John Lewis Sonos one and Play 1 would pair I’m thinking of returning Sonos one as pairing two Sonos ones would be silly as don’t need two with Alexa
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Avid Contributor I
Dec 30, 2017 8:11 AM UTC
I really don't know why anyone would want to do this.

Why would you want a pair of speakers that look different?!

Stick your Play:1 on ebay or local selling site and use the money to upgrade, it's what I've been doing.
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Contributor II
Apr 17, 2018 7:37 PM UTC
Terry - Why would you want two Alexa units in the same room? You end up paying more for a "pair" but you can only use one sonos to respond for Alexa or other home assistant.
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Chris
Lead Maestro
Apr 17, 2018 8:34 PM UTC
Old thread - but the Sonos One and Play:1 do not match (don't look the same). A Play:1 Tone does look similar to the Sonos One though I guess. Still most people wouldn't want the odd match of exterior not even thinking how the insides are different to.

It would be like pairing a Play:5 gen 1 and a Play:5 gen 2.

But hey - if you want to do it go ahead - at least there is option to do it if someone wants.
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