Contributor I

Question

cannot control spotify via Alexa anymore

Forum|Forum|7 years ago
September 19, 2019
8 replies
985 views

It seems like some new update crashed the control of Spotify via Alexa. I thought maybe I am the only one bur I read on Amazon that other users are having the same problem.
Whenever I try to tell Alexa to skip the song and go to next it says ” I cannot skip the song on Sonos”
When I say pause or stop it just does noting at all. This is useless!
Echo dots are working fine so it can't be Amazon.
That's not how a 200$ device should behave. Some testing before updates would be appreciated. Seems like the skill stopped working. Please fix.

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AjTrek1

Hi V_K

Could you post the link to Amazon where you read about the problems with Alex and Sonos.

In the meantime log out of Alexa in the Sonos App
Delete the Sonos skill in Alexa
Sign out of your Alexa account
Check your routers Admin page for updates
Reboot your router
Power Cycle your iOS or Android device
Sign into your Alexa account
Sign into Alexa in the Sonos app
Enable the Sonos skill
Test your Sonos

Let us know how things sort out. Cheers!

Together Everyone Achieves More = T.E.A.M.

V

V_KAuthor

Contributor I

Hi V_K

Could you post the link to Amazon where you read about the problems with Alex and Sonos.

https://www.amazon.de/gp/customer-reviews/R34YAN2VD6ZOGB/ref=cm_cr_othr_d_rvw_ttl?ie=UTF8&ASIN=B072ML3N6K

It is in german though.

Hi V_K

In the meantime log out of Alexa in the Sonos App
Delete the Sonos skill in Alexa
Sign out of your Alexa account
Check your routers Admin page for updates
Reboot your router
Power Cycle your iOS or Android device
Sign into your Alexa account
Sign into Alexa in the Sonos app
Enable the Sonos skill
Test your Sonos

did that
did that (I also removed the Sonos speakers as devices out of the Alexa software. )
did that
not relevant as I am running custom FW
did that
did that
did that
did that
did that
still not working.

SkiBuddy

Collaborator II

I am having exactly the same problems with Spotify. Alexa Stop, Alexa Pause not working. Alexa Skip does work however. I tried unlinking my account in the Alexa App and then re-linking. When you say Alexa Stop, the white light flashes but it doesn't stop the music. It's made no difference. Amazon Music is working fine in all respects.

Good thing no cheap, cheap thing no good.

V

V_KAuthor

Contributor I

Today it does work for me again - maybe an update was made? I did not do anything. I hope it keeps working.

J

Joshua Kientsch

Contributor I

Still nothing for me and I’ve even completely reset everything even deleted and re-added Alexa Still nothing,has become completely worthless now 😭😭

V

V_KAuthor

Contributor I

Correction from my side: only play and pause is working, did not try skipping a song. Skipping is still not working!

V

V_KAuthor

Contributor I

Even the mobile community site is buggy! I did not intend to select that as an answer. Seriously. I am really annoyed by Sonos at this moment.

UKMedia

Sorry for the long post but this my generic list of things to check when Alexa gets confused:

1/ Duplicate device names - Alexa prefers that names for Devices, Groups and Scenes are unique,
1.1/ Please open up the Alexa App>Smart Home and make a note of any duplicate device names;
1.2/ You can then change them in the source app. e.g. Use the Sonos App to change the name of Sonos players. (I personally use the naming standard Room Name + Device type. e.g. Kitchen Sonos, Kitchen Echo Dot, Lounge Sonos, etc)
1.3/ Once you have changed any duplicate names then please In the Sonos app, select Settings>Room Settings and for each of the Sonos One's sign into 'Voice Services' and select 'Remove Amazon Alexa from this Room';
1.4/ In the Alexa app, select the Alexa Icon in the centre of the row of Icons at the bottom of the screen and ask ‘Alexa, Discover Devices’.
1.5/ Here is a link to my naming standards: https://en.community.sonos.com/amazon-alexa-and-sonos-229102/best-practices-for-naming-of-devices-6819283/index1.html

2/ Some form of Account Linking or Authorisation has not completed successfully. There are a number of causes for this and it's best to try these steps 1 at a time and test before moving on to the next step if the problem persists:
2.1/ Open the Alexa App>Skills>Your Skills>Sonos and 'Disable' followed by 'Enable';
2.2/ Ensure that you don't have multiple Amazon accounts logged into different Apps on your device, as this can confuse the Amazon Authorisation. If yes, then please log out of the other accounts and then complete step 2.1 again;
2.3/ If the problem still persists, please logout of all Amazon accounts then select the Alexa App>Skills>Your Skills>Sonos and 'Disable. Now power down all Sonos devices for 10 secs, allowing for any wired devices to boot before booting the remaining Sonos players. Now log back into the Alexa App>Skills>Sonos and 'Enable'

3/ If the problem persists then an entire reset of the Authorisation & Account Linking process is required:
3.1/ In the Alexa app, select Skills>Your Skills>Sonos and then 'Disable';
3.2 In the Alexa app, select ‘Devices>All Devices'. Now select each Sonos Device in turn and click the Trash Can in the top right of the screen;
3.3/ In the Sonos app, select Settings>Room Settings and for each of the Sonos One's sign into 'Voice Services' and select 'Remove Amazon Alexa from this Room';
3.4/ If you have any wired Sonos devices, please power down for 10 secs and then switch on and wait for it to boot;
3.5/ Now power down all other Sonos Players for 10 secs then switch them back on and wait for them to boot;
3.6/ In the Sonos app, Select Manage>Add a player or sub' and add the Sonos One's again. This will complete the set-up process again;
3.7/ In the Alexa app, select Skills>Your Skills and ensure the Sonos skill is 'Enabled', if not please 'Enable';
3.8/ In the Alexa app, select the Alexa Icon in the centre of the row of Icons at the bottom of the screen and ask ‘Alexa, Discover Devices’. Ensure that your Sonos One's are displayed correctly and not shown as 'Off Line'.
3.9/ Also check one last time that there are no devices with the same name. Remember, if there is a need to rename any then you'll need to carry out step 3.8 again.

Let us know how you get on.

Remember: Sometimes Red Wine helps :)

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