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kaschreiber
Contributor I
August 5, 2018
Answered

Can't play Spotify on Sonos One with Alexa

  • August 5, 2018
  • 9 replies
  • 1326 views
Alexa either won't recognize playlists- mistakes "work out," for "work," (I don't have a work out playlist).

Or if asked to play an artist, states "shuffling music by [artist]" but then nothing actually plays. I've tried disabling and enabling the Sonos skill within Alexa several times.

How do I enable so that music actually plays through Spotify?
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Best answer by Keith N
Hi everyone. Sonos does not analyze your voice commands. Those go through Amazon. If the problem is with Alexa understanding voice commands, I'd recommend verifying the Alexa dialog history and if the problem only happens on Spotify it may be helpful to re-link Spotify to your Amazon Alexa account.

If you are still having trouble, please do not hesitate to reach out to our support technicians and they will be able to take a closer look.

9 replies

inzunza
Contributor I
August 5, 2018
same problem with me Idid th same and still i can´t figure out how to get it fix
Keith N
Keith NAnswer
Sonos Staff
August 6, 2018
Hi everyone. Sonos does not analyze your voice commands. Those go through Amazon. If the problem is with Alexa understanding voice commands, I'd recommend verifying the Alexa dialog history and if the problem only happens on Spotify it may be helpful to re-link Spotify to your Amazon Alexa account.

If you are still having trouble, please do not hesitate to reach out to our support technicians and they will be able to take a closer look.
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kaschreiberAuthor
Contributor I
August 6, 2018
Looking at my Alexa voice commands, it is hearing me correctly. Even if it does hear me/repeat correctly, there is still no music that plays. I've re-linked my Spotify account a couple times to no avail.
    UKMedia
    UKMedia
    August 8, 2018
    Looking at my Alexa voice commands, it is hearing me correctly. Even if it does hear me/repeat correctly, there is still no music that plays. I've re-linked my Spotify account a couple times to no avail.

    Hi

    A couple of questions:

    1/ Have you specified Spotify as your default Music Source in Alexa App>Settings>Music & Media>Choose default music services?
    2/ Are you including the word 'Playlist' in your command? e.g. 'Alexa, Play Piano Chill Playlist'
    Remember: Sometimes Red Wine helps :)
    kaschreiberAuthor
    Contributor I
    August 8, 2018
    Looking at my Alexa voice commands, it is hearing me correctly. Even if it does hear me/repeat correctly, there is still no music that plays. I've re-linked my Spotify account a couple times to no avail.

    Hi

    A couple of questions:

    1/ Have you specified Spotify as your default Music Source in Alexa App>Settings>Music & Media>Choose default music services?
    2/ Are you including the word 'Playlist' in your command? e.g. 'Alexa, Play Piano Chill Playlist'

    Yes to both
    UKMedia
    UKMedia
    August 8, 2018
    If you select Alexa App>Music, Video & Books>Spotify>Go to Spotify App does that navigate correctly? Also, can you play Spotify via the Sonos App? Can you check that the same Spotify Premium account is linked to both the Sonos and Alexa accounts?
    Remember: Sometimes Red Wine helps :)
    kaschreiberAuthor
    Contributor I
    August 8, 2018
    There isn't an option to "Go to Spotify App" through that navigation. If I go Alexa App>Musiv, Video & Books and scroll down and select Spotify, I got to a screen that states to upgrade to Premium to play Spotify. However, if I am on the home page and select "Go to Spotify App," from looking at what Alexa hear, it navigates to the app correctly.
    UKMedia
    UKMedia
    August 8, 2018
    There isn't an option to "Go to Spotify App" through that navigation. If I go Alexa App>Musiv, Video & Books and scroll down and select Spotify, I got to a screen that states to upgrade to Premium to play Spotify. However, if I am on the home page and select "Go to Spotify App," from looking at what Alexa hear, it navigates to the app correctly.

    Hi

    You need to have a Spotify Premium account for Sonos and Voice Control to work. Can you confirm which license you have?

    Also, did you check this?

    Can you check that the same Spotify Premium account is linked to both the Sonos and Alexa accounts?
    Remember: Sometimes Red Wine helps :)
    inzunza
    Contributor I
    August 13, 2018
    Alexa sonos speaker not playing on the music request (spotify or amazon music ); continuos asking & repeating for alexa skill?????????? , before the new update ¨airdrop¨ was not a problem i think, Im starting to hate it.


    I already did....


    verifying the Alexa dialog history and if the problem only happens on Spotify it may be helpful to re-link Spotify to your Amazon Alexa account.
    Any update???!!
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