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J-man
Producer I
October 7, 2018

Can't play KNX 1070 From Radio.com on Sonos Using Alexa, Oct 7 2018

  • October 7, 2018
  • 7 replies
  • 504 views
I can't get Alexa to play "KNX 1070 NewsRadio on Radio.com in the Kitchen" on my Sonos player in the kitchen. I CAN get it to play on my Echo Dot. I've updated to the latest Sonos version 9.1. I uninstalled and reinstalled radio.com on my Sonos. I uninstalled and reinstalled the Sonos Skill and radio.com skill on my Alexa. I even tried asking Alexa to "open Radio dot com" then play KNX 1070 NewsRadio in the kitchen," still won't work. Alexa won't recognized the command when I try to play it on the Sonos. Any advice on how to get Alexa to play this station on my Sonos?
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7 replies

Keith N
Keith N
Sonos Staff
October 9, 2018
Hi there, J-man. Are you able to play KNX 1070 without using Alexa and just through Sonos? This will help us to determine if the problem is Alexa locating the station or if it is the Sonos system not being able to play the station. Additionally, is Alexa interpreting the commands you are giving properly?
Yes... I'm *that* Keith - u/KeithFromSonos on Reddit
MikeV
MikeV
October 9, 2018
I'll also note that there was another topic with folks saying there were issues with radio.com in general, though as of a couple of hours ago, that topic had found that issues were resolved.
The S in IOT stands for Security.
J-manAuthor
Producer I
October 9, 2018
Keith, yes I am able to play KNX 1070 without Alexa just through the Sonos app. I do know that Alexa is interpreting my commands because she repeats them verbatim, i.e. " I can't find the station KNX 1070 NewsRadio on Radio.com." She says, "Playing KNX 1070 NewsRadio on Radio.com" before playing it from my EchoDot if I don't add, "In the kitchen" to the command.
J-manAuthor
Producer I
October 9, 2018
Mike, yes there is definitely something specific to Radio.com that is confusing the Alexa-Sonos operation. All of my other apps work OK.
J-manAuthor
Producer I
October 14, 2018
Any progress on this from Sonos? Should I open a ticket through support@sonos.com and submit a diagnostic code?
    J-manAuthor
    Producer I
    October 17, 2018
    Radio.com is not supported by Sonos through Alexa. I contacted Sonos support and got this reply:

    "Currently, using Alexa to play Radio.com is not yet a feature that can be properly used. We can certainly forward this to the team so that it is something to be added. You can also post to our Community."

    I hope Sonos figures this out soon. Radio.com seems to be pulling over the good stations.
      J-manAuthor
      Producer I
      January 18, 2019
      Still no resolution on this. Wondering if anyone else found a work-around?
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