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Richie333
Contributor I
May 6, 2018 9:00 AM UTC
Answered

Can’t link Sonos app in Alexa

I’m having problems linking sonos skill in the Alexa app. I recently switched from UK to Au account when sonos skill became available in Australia. When I switched Alexa couldn’t find my speakers and so I deleted them from my Alexa app and disabled the skill. Now when I try to re-enable it I get as far as allow Alexa to control your sonos system but the app just hangs and nothing happens when I press the Okay button. Frustrating! Hope someone can help! ??
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    UKMedia
    UKMediaAnswer
    May 7, 2018 4:44 PM UTC
    Can you check that the address in your profile is correct in the www.sonos.com? Also please log out of any other Amazon related apps.
    Remember: Sometimes Red Wine helps :)
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    2 replies

    jobson292
    Lyricist I
    May 7, 2018 2:17 AM UTC
    I have a very similar problem. Purchased the Echo Dot to control my Play 3 and Soundbar but have not been able to setup the Sonos Skill. After logging in through the Alexa app it just gets stuck at the API.SONOS.COM screen with a spinning wheel and never passes that point
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    UKMedia
    UKMediaAnswer
    May 7, 2018 4:44 PM UTC
    Can you check that the address in your profile is correct in the www.sonos.com? Also please log out of any other Amazon related apps.
    Translate
    Remember: Sometimes Red Wine helps :)
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