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Contributor I
March 8, 2018
Answered

Can’t hear Alexa through play 5

  • March 8, 2018
  • 21 replies
  • 1930 views
Hooked up play 5 to my echo dot through line in but Alexa’s voice is really low. I tried everything. Need answers.
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Best answer by Chris
Ok wait do you have Alexa skill enabled. If so you don’t want the play5 in the skill. I may have incorrectly told you you were wrong earlier.

Since you have the dot hooked to the input of the play:5 it is in fact music as far as Sonos is concerned. If you have the alexa skill enabled on that speaker (which you shouldn’t) then it will duck the “music”.

Go into the alexa app and under smart home delete the Play5 from the list. That will remove the ducking on the play:5 (which you don’t want enabled in skill anyhow because you have a dot hook e to it).

Problem is your using line in and skill. Skill is meant for when you don’t wire it to the speaker (or my dots aren’t hooked to speaker so amazon alexa voice comes from dots but they will send music requests to the speaker).

I personally would disable the Sonos skill in alexa completely if you want it wired to dot. As the only other speaker setup you have is the playbar all the Sonos skill in alexa is going to do is allow casting songs by voice to it (but probably Duck on you way to often). You can always have it play from your play:5 line in to get voice control when needed.

21 replies

Chris
Lead Maestro
March 13, 2018
So music playing from the dot sounds fine. But all alexa speech you can barely hear. All her speech not just first second or 2
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Chris
ChrisAnswer
Lead Maestro
March 13, 2018
Ok wait do you have Alexa skill enabled. If so you don’t want the play5 in the skill. I may have incorrectly told you you were wrong earlier.

Since you have the dot hooked to the input of the play:5 it is in fact music as far as Sonos is concerned. If you have the alexa skill enabled on that speaker (which you shouldn’t) then it will duck the “music”.

Go into the alexa app and under smart home delete the Play5 from the list. That will remove the ducking on the play:5 (which you don’t want enabled in skill anyhow because you have a dot hook e to it).

Problem is your using line in and skill. Skill is meant for when you don’t wire it to the speaker (or my dots aren’t hooked to speaker so amazon alexa voice comes from dots but they will send music requests to the speaker).

I personally would disable the Sonos skill in alexa completely if you want it wired to dot. As the only other speaker setup you have is the playbar all the Sonos skill in alexa is going to do is allow casting songs by voice to it (but probably Duck on you way to often). You can always have it play from your play:5 line in to get voice control when needed.
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Lyricist III
March 13, 2018
YES!!! Removed the skill and Alexa sounds amazing on the Play:5. Thank you, Chris!
Lyricist III
March 13, 2018
One more question, Chris. Downstairs, I have an Echo in our theater room where there is also a Playbar, a Sonos Subwooder, and a couple of Play:1s. Is there anyway to designate the Playbar to that Echo (no wire) so I don't have to say "Alexa, play Bruno Mars in the theater room? Rather, "Alexa, play Bruno Mars.
Chris
Lead Maestro
March 14, 2018
Sonos is supposed to be working with Alexa on implementing that functionality. Don't know how far it has progressed but it is the intention at some point to link the two so you don't have to say the room name.
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Chris
Lead Maestro
March 14, 2018
Sonos is supposed to be working with Alexa on implementing that functionality. Don't know how far it has progressed but it is the intention at some point to link the two so you don't have to say the room name.
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Lyricist III
March 14, 2018
Thank you for all your help, Chris.
Chris
Lead Maestro
March 14, 2018
Glad you have it worked out.
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Lyricist III
March 16, 2018
Hey, Chris,
I decide to move an Echo (vs the Echo Dot) we talked about in this thread, to connect with the Sonos Play:5. For some reason, Alexa is doing the "ducking thing" to the point where you can't hear her. Can we revisit that so I can figure out why this Echo isn't working with Alexa's voice, the way the Dot did, after your suggestions?
Chris
Lead Maestro
March 16, 2018
You disabled the skill on the play:5 sonthat you could instead wire a dot to it and use the dot output for Alexa support. If you have now decided to use the skill with a play:5 and regular echo (not wired). You then need to reenable the skill in play5.
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)