Contributor I

Can’t connect ALEXA app on Sonos Beam

Forum|Forum|8 years ago
July 20, 2018
7 replies
5512 views

I’m Alexa app on my I phone says I’m offline so can’t connect it to my TV. The Beam works on my TV but as the Alexa app says it’s offline I can’t use any voice instructions. Help would be appreciated. Thanks Paul

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Ditte

Hi Paul,

Welcome to the Sonos Community, and thank you for your question.
Have you had a look at the Setting up Alexa on Sonos support article? We also have a great topic about solving the majority of problems with Amazon Alexa.

Please let us know how you get along, we'll be happy to help you further. :)

Best,
Ditte

UKMedia

Also, try opening the Alexa App in a browser www.alexa.com or www.alexa.co.uk and select Settings>Devices. This sometimes switches the device back on-line.

Remember: Sometimes Red Wine helps :)

P

Paulw93Author

Contributor I

Thanks to Ditte and UK media for their replies appreciate their help. I’m In Australia and so far have not been able to join the Alexa app with my Beam soundbar. I was a member of Amazon Australia and also yesterday joined Amazon USA and was at least then able to get the Soundbar to work just using my voice for a few basic functions. But not being able to get wi fi on Alexa and connect restricts how I can use voice to get the full. Alexa Beam functions. But will keep trying and appreciate the replies.

R

RodoJehu

Lyricist I

I’m having the same issue. Can’t connect my Sonos Beam or Sonos One to the Alexa app. Try to “discover devices” but they never show.

Yes, I enabled the Sonos skill.

UKMedia

Hi both

Please see the steps below which sort out 99% of Alexa issues. Please work your way through and test as you go:

1/ Duplicate device names - Alexa prefers that names for Devices, Groups and Scenes are unique,
1.1/ Please open up the Alexa App>Smart Home and make a note of any duplicate device names;
1.2/ You can then change them in the source app. e.g. Use the Sonos App to change the name of Sonos players. (I personally use the naming standard Room Name + Device type. e.g. Kitchen Sonos, Kitchen Echo Dot, Lounge Sonos, etc)
1.3/ Once you have changed any duplicate names then please open the Alexa App on a PC (https://alexa.amazon.co.uk or https://alexa.amazon.com)>Smart Home>Devices and select 'Forget All' followed by 'Discover'. NOTE: This will remove ALL Actions from ALL Alexa Routines! (Only the PC version has this functionality.)

2/ Some form of Account Linking or Authorisation has not completed successfully. There are a number of causes for this and it's best to try these steps 1 at a time and test before moving on to the next step if the problem persists:
2.1/ Open the Alexa App>Skills>Your Skills>Sonos and 'Disable' followed by 'Enable';
2.2/ Ensure that you don't have multiple Amazon accounts logged into different Apps on your device, as this can confuse the Amazon Authorisation. If yes, then please log out of the other accounts and then complete step 2.1 again;
2.3/ If the problem still persists, please logout of all Amazon accounts then select the Alexa App>Skills>Your Skills>Sonos and 'Disable. Now power down all Sonos devices for 10 secs, allowing for any wired devices to boot before booting the remaining Sonos players. Now log back into the Alexa App>Skills>Sonos and 'Enable'

3/ If the problem persists then an entire reset of the Authorisation & Account Linking process is required:
3.1/ In the Alexa app, select Skills>Your Skills>Sonos and then 'Disable';
3.2 In the Alexa app (PC version), select 'Smart Home>Devices'. Now select 'Forget All' at the bottom of the screen;
3.3/ In the Sonos app (Android or iOS), select Settings>Room Settings and for each of the Sonos One's sign into 'Voice Services' and select 'Remove Amazon Alexa from this Room';
3.4/ If you have any wired Sonos devices, please power down for 10 secs and then switch on and wait for it to boot;
3.5/ Now power down all other Sonos Players for 10 secs then switch them back on and wait for them to boot;
3.6/ In the Sonos app, Select Manage>Add a player or sub' and add the Sonos One's again. This will complete the set-up process again;
3.7/ In the Alexa app, select Skills>Your Skills and ensure the Sonos skill is 'Enabled', if not please 'Enable';
3.8/ In the Alexa app , select Smart Home>Devices>Discover. Ensure that your Sonos One's are displayed correctly and not shown as 'Off Line'.
3.9/ Also check one last time that there are no devices with the same name. Remember, if there is a need to rename any then you'll need to select 'Discover' again.

Remember: Sometimes Red Wine helps :)