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malinka
Enthusiast I
November 11, 2018

Can't add Spotify and Soundcloud accounts

  • November 11, 2018
  • 12 replies
  • 579 views
I've just installed Sonos Connect.
Added Google Play Music account, Deezer, Last.fm, but Soundcloud and Spotify can't be added: I redirect to webpage where I get notice that I can close page and return to Sonos app, after returning Sonos app show message that I've got an error and service will not be added. Tried from Android, iOS and macOS versions of Sonos app.
What's wrong? Please help!
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12 replies

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malinkaAuthor
Enthusiast I
November 17, 2018
I've made hard reset for my Beam, Connect and Bridge and set my Sonos system again. Also I switch off 2.5GHz band on my router. Bridge wired to router and Beam wirelessly connected to Bridge.
I've started add my music services again. Soundcloud is the only that I can't add. After seeing webpage with notification that service was added to Sonos and I can switch to Sonos app, I've open Sonos app and get notification that there is an error. I've tried many times but no success. Alexa also can't be added. Other services: Deezer, Google Play Music, Spotify and Last.fm were added easily. What's wrong? My new diagnostic id: 1790023690
malinkaAuthor
Enthusiast I
November 17, 2018
Suddenly Alexa was added.
After several attempts Soundcloud was also added.
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